Are you looking to add texting for franchises to improve customer service and boost ROI? Not all franchise phone systems offer business text messaging and not all text messaging services cater to franchises, so let’s talk about both requirements.
Text messaging is fast, convenient, and relatively inexpensive – making it an ideal communications tool for franchises. Furthermore, mobile phones are the preferred method of communication for consumers. A recent study found that 78% of people would rather text than talk on the phone.
This texting for franchises preference extends to customer service interactions as well. A study by customer service software provider Zendesk found that 61% of people would rather text with a business than call customer service.
In addition to the data above, here is why you need business text messaging on your franchise phone system.
Reduce the cost of customer service
Business text messaging can help you reduce the cost of customer service in several ways. First, it allows you to quickly and easily resolve customer issues via text message. This is often much faster – and less expensive – than fielding phone calls or dealing with customers in person.
Second, texting for franchises can help you automate your customer service processes. For example, you can set up automated responses to common customer questions. This can free up your staff to handle more complex issues, and help you resolve customer problems more quickly and efficiently.
Improve customer satisfaction
Business text messaging can also help you improve customer satisfaction by making it easier for customers to reach your franchise phone system. Customers can easily send a text message to your business – and receive a quick response. This is often much more convenient than trying to reach you by phone during business hours.
In addition, customers can opt-in to receive automated updates and notifications from your business. This way, they’ll always be in the loop – and you’ll be able to resolve issues more quickly.
Increase Franchise Profits
Texting for franchises can also help you increase sales by making it easy for customers to purchase your products and services. Customers can easily opt-in to receive promotional offers and coupons via text message.
In addition, business text messaging can help you build relationships with your customers. By sending personalized messages, you can stay top of mind – and increase the likelihood that customers will do business with you again in the future.
Promote franchise productivity and efficiency
While business text messaging can help you improve communication with customers, it can also promote efficiency and productivity at your franchise. Employees can easily stay in touch with customers, co-workers, and vendors without having to stop what they’re doing to make a phone call.
In addition, business text messaging can help you streamline business operations. For example, you can use text messages to assign tasks, track deadlines, and manage projects. This can help you stay organized – and ensure that work gets done in a timely manner.
Business text messaging on your franchise phone system is a versatile communication tool that can improve communication with customers and promote focus and productivity in the workplace. Now is the time to start if you’re not using business text messaging.