Auto reply message samples are the fastest way to automate common customer questions and requests. Whether it’s a single question, or a series of questions, a canned automatic response allows you to get back to customers quickly, efficiently, and professionally.
Automated messages can be created as templates to respond to common customer questions such as business hours, frequently asked questions, and more.
Business texting tools like the VirtualText App offer an easy-to-use auto-reply format. Just give your auto reply a name, choose the keyword(s) to trigger the auto-reply, input the message body, and you’re done!
To save you time, we created pre-designed auto-reply message samples to help you quickly respond to common customer questions
Professional Auto Reply Examples
Friendly Auto Reply Examples
Auto Reply Message Best Practices
1. Focus On Tone
Utilize tone when using the auto reply message samples above. Your tone should reflect the tone of your brand as a whole. Make sure that your customer gets a feel for who you are and what you’re all about before they even come into contact with anyone else in your organization — this can go a long way toward winning over new customers who may not know much about your brand yet.
2. Keep It Clear And Concise
The most important thing about an auto-reply message is that it’s clear and concise. A clear message is easier for customers to read and understand. It also makes it easier for them to take action if they want to contact you.
3. Provide Relevant Information
Auto-reply messages should include relevant information based on the trigger keyword(s). It’s important to create a series of templates that cover a spectrum of FAQs. Details about your products, pricing, and promotions are the most in-demand questions.
4. Be Transparent About Disruptions
If you’re facing peak hours or spikes in call volume that impact your ability to deliver timely service, you want to be transparent in your auto reply message. Customers appreciate being kept in the loop. They are more likely to be understanding about a service disruption if they sense that you’re on top of the situation.