The face of retail has changed dramatically over the years. From the first market squares to the Sears, Roebuck & Co. catalog revolution, retail is no stranger to huge changes in distribution. Today, the internet fuels the industry as customers are accessible and ready to purchase around the clock. This type of immediacy also contributes to the higher expectations that shoppers have for their service, delivery times, and overall retail experience. While retailers have been quick to adapt to the new distribution of e-commerce, some of them still rely on antiquated technology to execute.
Staying competitive in an e-commerce business environment often means being hyper vigilant on pricing. The reduced margins that result from this type of competition are what separate many successful online retailers from their peers. A hosted business phone system is the best way to both accommodate the lightning fast pace of e-commerce business and to save drastically over the operations of a traditional phone system. The infographic below helps illustrate just a handful of the advantages that a truly hosted e-commerce business phone system has over a traditional, antiquated, on-site phone system.