If you remember the popular adolescent fiction books, Choose Your Own Adventure, you know that the appeal of these books was that the reader decided how the story unfolded. At certain key moments in the life of the story, readers would be presented with options on how characters or story elements would behave, thus creating a unique narrative specific to each read. You are the both the reader and the author of your business’ story, and having options at every turn is as important as anything else in determining how the story unfolds.
Not All Businesses Fit The Mold
Having a handful of options in how to route calls is a nice feature available from advanced business phone system providers. But what happens to those businesses that don’t find their ideal method in one or two, limited options? Not getting the opportunity to build services the way that an entrepreneur wants is the laboratory in which she will test out her own possibilities. SelectRoute is the result of exactly that type of situation.
32 Flavors of Routing
To be honest, there really are as many varieties to route with SelectRoute as you can imagine. Seriously. But the point is that chocolate and vanilla are just the tip of the iceberg.
- Route calls by geography – Have callers input their postal code or area code and then route them to the agents or locations that can serve them the best
- Menu Routing – Route calls by menu selection
- Custom Routing – Route calls according to your own defined needs, from product numbers to invoices or case numbers, if there is a figure meaningful to your business, you can use it to route
You give your customers the products and services that they expect, why shouldn’t you get the same from your utility providers? VirtualPBX’s proprietary SelectRoute is emblematic of the flexibility inherent in well-designed VoIP phone systems. To get your call routing tailored to your business’ exact specifications, or for any other VoIP questions you may have, contact the routing experts at VirtualPBX today.
