Everything we do around here has to be passed through a simple, but important filter based on our first principle of business: customer issues transcend all others. Hear from our customers on how we’ve followed through with this principle in our testimonials.
Even though we’ve been recognized as one of the fastest-growing telecommunications companies and work to build solid partnerships to advance our capabilities, that growth has never, and will never, come at the expense of our paramount focus on delivering world-class Customer Support. In fact, quite the contrary.
We believe that our growth is a direct product of our commitment to excellent service above all else. That’s why we include 24/7, 365 technical support to all of our customers – something frequently noted in testimonials.
Everyone wants to claim they’re the best at taking care of the customer and that service is job number one. Well, we aren’t saying we’re the best, but we sure are proud of having been awarded time and time again for our tireless pursuit of the ideal customer support experience for each one of our accounts. We’d love to go on, but instead, why don’t we let some of our valued, and satisfied, customers speak for themselves in the following testimonials:
Superb assistance and help from MJ. He was very diligent, proactive, and patient with my request. He followed through until my new international number was assigned to my account. This is the kind of service I expect from a trust-worthy company offering a reliable service."Nelson Arciniegas
You have the best technical support of any vendor I work with.Shelly Wilsey
You provide a good product at an affordable price for a small business. Support is always available and helpful.Sue McLaughlin
My company has several offices, and our employees are scattered throughout those offices. Your technology has made it possible for us to have ONLY ONE PHONE NUMBER! You have made it easy to receive our calls, faxes and messages regardless of our location! Our phone rings wherever we are and our voicemails even come via email! It's amazing let alone easy to use! I know it is a cliché...but I don't know what we would do without you!Jamie Dilo
Really went the extra mile to make sure our new PBX is working great.Maria Herbert
VirtualPBX is at the top of its class when it comes to your business telephone systems. I highly recommend VirtualPBX for your Hosted PBX provider!VoIP Mechanic Editorial Team
We're a 28-year-old network for independent Sales and Marketing Recruiters. Over the years we have seen and used a number of technologies. Several years ago we closed our corporate office and went virtual, with all employees working out of their homes. A business associate introduced us to VirtualPBX, and we made the decision to convert our entire telephonic needs to VirtualPBX. We have been extremely pleased with the flexibility and the ease of use.Bob Werrbach
Best support I believe we ever had in a telephone company. You guys are the best.Greg Wilson
Works like a charm, it's not expensive and you are always super helpful!Kate Simmeth
VirtualPBX was our first, and only, choice in telephony services, and has served us well since the inception of our company, over a year ago. VirtualPBX's offering fit exactly with what we were looking for, allowing us to provide our customers with telephone communication that enhances our professional appearance and provides us features, including voicemail-to-email forwarding, that enable agile response to incoming calls, and does it all in an extremely cost-effective manner.Evan Anderson
VirtualPBX stuns its users with many extraordinary features: follow-me find-me with a call blasting function, intelligent three-way conference calls, free of charge intercom, advanced call transferring, and the list could go on. The customer support of VirtualPBX is quite impressive. If you need immediate help, you can contact the personnel every day via email, a local and international phone number and live chat.Best Reviews Editorial Team
Your service is excellent! It has helped us to grow our business by allowing us to communicate more effectively with each other internally and with our clients while we are traveling. Thank you.Dale Yeager
We currently use a combination of CDMA, VoIP, landlines, and the new toll-free ports to serve our customers. Last month, we logged over 6000 minutes of conversations with our clients. One of the main reasons we selected the VirtualPBX platform is because we're experiencing exponential growth right now, and we want to be positioned to scale. VPBX will let us do that in a cost-effective and fairly seamless manner.Cavett Binion
VirtualPBX has been an incredible product for our company. With our representatives decentralized throughout various areas of Florida and the United States, we have been able to seamlessly transition our toll-free number from directly connecting to our main office to routing to our specific local offices. We never miss the personal contact so imperative in our industry.Greg Auerbach
As a hosted PBX service VirtualPBX delivers on all counts. Taking away the on-site clutter of hardware, training costs for network personnel and renting of equipment saves 40%-60% over traditional business phone system options. A host of customization features, disaster recovery, back-up options and security ensures a professional, uninterrupted service time for the best impression of the business it represents.The VoIP Hub Editorial Team
From home, we own and operate an after hours triage service for physicians across Colorado and Arizona. VirtualPBX is the common thread that shunts all incoming callers from multiple offices into one centralized system. Not only does it flawlessly hunt out the staff that is working and push callers into our system, it allows several people to work this system from multiple remote locations. We have worked with other virtual systems, and they pale in comparison to VirtualPBX.Laura Hagler and Anne Afshari
VirtualPBX has allowed my company to easily expand into remote locations and start offering telecommuting options to my employees. Customers continue to call the same number and the departments are easily reachable.Steven Pivnik
Been very helpful to us. As a group psychotherapy practice we needed a system where calls when to therapist who where not always physically in the office. Had an account with Virtual PBX for over 10 years. Very happy.Elizabeth Carr
VirtualPBX is the kind of VoIP phone system that you can easily customize, with excellent reliability compared with many similar services. With VirtualPBX you are working with a robust and complete phone system with plenty of business features that you can use without any limitations. If you care about your branding, even in your communication with your clients, customers and business partners, you can always use VirtualPBX to personalize your telephony system according to your preferences.Pandia Editorial Team
Running a small business is hard enough. I don't want to worry about a complicated phone system, too. VirtualPBX makes setup easy and the support that I received was terrific. Highly recommend VirtualPBX!Marcus Scott
As shown in our testimonials, VirtualPBX supports a wide range of customers in nearly every industry from entrepreneurs to enterprises with thousands of employees. For an in-depth look beyond testimonials, take a look at our case studies to learn what we were able to accomplish for our customers, like Persistent Systems, showcased in the video here.