Businesses Lose 60% of Site Leads When They Can’t Respond 24/7: Close the Gap with the New VirtualText
Businesses Lose 60% of Site Leads When They Can’t Respond 24/7: Close the Gap with the New VirtualText
Volunteers of America demonstrates its commitment to operational efficiency and cost savings through the strategic deployment of the VirtualPBX AirDial POTS Replacement solution across its multi-site network.
Volunteers of America, a nonprofit organization serving communities across the U.S., faced a pressing challenge: escalating costs and inflexible service tied to outdated Plain Old Telephone Service (POTS) lines—particularly those supporting critical elevator emergency communications. Managing multiple lines across nine sites—each with distinct billing requirements—created administrative headaches and strained budgets. In search of a modern, compliant solution for their elevator systems, they turned to VirtualPBX’s AirDial POTS Replacement and found a reliable, cost-effective, and customizable answer.
As an IT Manager overseeing multiple nonprofit facilities, William Davidson was grappling with two major issues: sky-high phone service costs and a lack of flexibility in billing and support.
"As a nonprofit organization, every dollar and every decision matters. At Volunteers of America, we were using a mix of Granite for our traditional POTS lines and Granite Epik for POTS replacement—but the costs were high, and the service just wasn’t meeting our needs."
Many of the costly lines were dedicated to essential services like elevator emergency phones, where compliance with safety regulations is non-negotiable. Line expenses ranged from $120 to over $1,000 each, and with multiple lines per site, the total cost soared. Additionally, the lack of segmented billing per location made it difficult to uphold the financial transparency mandated by their grant-funded programs.
Volunteers of America turned to AirDial, VirtualPBX’s all-in-one POTS line replacement solution. Designed with flexibility and ease in mind, AirDial offered exactly what they needed:
Separate, streamlined billing for all nine locations
An easy and seamless deployment process
A highly responsive and attentive support team
Reliable service with automated alerts for status changes
"We required separate billing for each of our nine locations, and they didn’t just accommodate—they made it simple."
They started small—with a single AirDial device for an elevator line at one test location. The pilot program was a success, leading to a full rollout of 20 AirDial lines across all sites.
By switching to AirDial, Volunteers of America realized several key benefits:
Significant cost savings, freeing up funds for their mission-critical programs
Peace of mind from consistent service and real-time line status alerts
Operational efficiency, thanks to tailored billing that meets nonprofit grant-reporting needs
Exceptional customer support, with a team that truly listens and acts quickly
“The switch not only reduced our expenses—it also delivered reliable service and peace of mind. The setup was seamless, the service was reliable, and support was attentive and responsive.”
Whether you’re a nonprofit, retailer, or healthcare provider with multiple facilities, AirDial was built to serve multi-location enterprises with unique operational and financial needs. The Volunteers of America AirDial Case Study illustrates how organizations can modernize critical systems like elevator emergency phones while meeting complex billing and compliance requirements. Their experience proves that with the right technology partner, you don’t have to compromise on cost, service quality, or support.
“VirtualPBX’s AirDial has been a game-changer. We highly recommend it to any nonprofit looking to modernize their phone systems efficiently and affordably.”
Ready to replace costly, outdated phone lines with a smarter, more efficient solution? Discover how AirDial can modernize your POTS infrastructure, reduce expenses, and simplify operations across every location.
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