Toll-Free & 800 Numbers
Having a nationwide 800 number for your company conveys a sense of size and importance. For some callers, it will mean your company has “arrived.” Often, it also means more incoming calls and more business for your firm. Callers won’t hesitate to call and inquire about your products and services if they know that the call is free. Our 800 number service will give your business a big, professional look that people will know they can trust.
Many businesses want a main number that is easy to remember or spells something, like the company name. With VirtualPBX, you can use any toll free numbers that are not already owned by another company, and we’ll help you find one that works. Just visit our partner site, www.tollfreenumbers.com and enter the numbers or letters that you’re looking for. You can even use “wildcards” for some of the digits with the * key. Once you find an 800 number you like you can order it there and port it to us (we’ll waive the porting fee). While the number is porting, we’ll issue you a temporary local number to which they can send your calls, so you can be up and running right away. We can also order a vanity toll free numbers for you. Ordering from us directly usually takes about 2 weeks to process and there is a one-time charge of $25 for each one.
If you already have one or more toll-free numbers for your business, we can usually port them so they ring directly into our service. Once a number ports, it won’t be just a plain vanilla 800 number, but a full-featured VirtualPBX 800 number with all the advantages of our system. And you won’t have to pay twice, as the bills from your existing carrier will disappear. While we’re waiting for your toll-free numbers to port, we’ll issue you a temporary number so you can configure and test your new VirtualPBX Service. In addition, you can usually forward your existing toll-free numbers to the temporary number we set up for you and you’ll be up and running instantly.
Most 800 numbers service providers route your call to a single phone. But with VirtualPBX, when your customer calls in, the VirtualPBX Automated Attendant answers and allows the caller to be routed to any employees at any other numbers you wish – whether they’re in a traditional or virtual office, or using their cell phones or home phones.
With VirtualPBX, calls for you into one of your 800 numbers will try each number on your “Follow-me” list until it finds you. You can set up your Follow-me list in advance, and change it anytime. Forwarding is automatic, but you can disable or change routing by phone or on the internet. If you can’t or don’t wish to answer the phone, the caller is directed to leave a voicemail that you can pick up later. This voicemail can be retrieved by phone at one of your 800 numbers, through the internet, or in your email. Traditional 800 phone numbers don’t offer voicemail.
Using TrueACD® Queue technology, calls can be routed quickly to whomever is available in a department, instead of just a single individual. No other hosted service gives you as many options for routing calls. We offer load-balancing, skills-based and hierarchical routing, and more. You can even set up overflow departments that can take excess traffic when call volume is high. So for example, marketing personnel could take calls whenever all of your sales people are already on the phone.
You get all the extras at a price that is about the same as standard 800 number service that just sends calls to a single phone. Best of all, there is no hardware to set up or maintain! All routing hardware is handled by VirtualPBX leaving you with only the effects of a great PBX, the 800 numbers you want, and none of the cost or the hassle of hardware.