Call Queue Options

Ring Groups: The Efficient Call Routing Experience

Ring Groups, commonly known also as Hunt Groups, are a lean but effective call queue strategy. Ideal for growing companies, Ring Groups are categorizations that group team members based on their departmental proficiencies and then ring all of their numbers at the same time whenever a call comes in for any particular team or department. This is great for teams that need to give customers clear options when they call in but that also have low enough call volume that they don’t need sophisticated balancing to make sure no one member gets overwhelmed. Ring Groups also come as standard features to all Business Phone Plans, so they often come as a bonus to businesses looking to save money over traditional, on-site PBX systems.