Ring Groups, commonly known also as Hunt Groups, are a lean but effective call queue strategy. Ideal for growing companies, Ring Groups are categorizations that group team members based on their departmental proficiencies and then ring all of their numbers at the same time whenever a call comes in for any particular team or department. This is great for teams that need to give customers clear options when they call in but that also have low enough call volume that they don’t need sophisticated balancing to make sure no one member gets overwhelmed. Ring Groups also come as standard features to all Business Phone Plans, so they often come as a bonus to businesses looking to save money over traditional, on-site PBX systems.
For call centers or contact centers, the need for a robust call queue system is critical to the customer experience. The right queue solution can improve the overall efficiency of your business and enhance customer experience. Picking the right call queue system for any business is made much more simple by first deciding to switch from a legacy phone system to a hosted telephone service. Furthermore, a Zippia study showed that cloud based call centers have 27% less downtime. Therefore, the efficiency of your telephone system can make or break your contact center.
Now that the differences between ACD Queues Pro, and Ring Groups is clear, you can learn more about how VirtualPBX deploys these technologies, respectively. Or our Sales Team can lead you through a Free Demo of our Business Phone System to show you, live, how these features work.