Call Queues: Options

Ring Groups: The Efficient Call Routing Experience

Ring Groups, commonly known also as Hunt Groups, are a lean but effective call routing strategy. Ideal for growing companies, Ring Groups are categorizations that group team members based on their departmental proficiencies and then ring all of their numbers at the same time whenever a call comes in for any particular team or department. This is great for teams that need to give customers clear options when they call in but that also have low enough call volume that they don’t need sophisticated balancing to make sure no one member gets overwhelmed. Ring Groups also come as standard features to all Dash Plans, so they often come as a bonus to businesses looking to save money over traditional, on-site PBX systems.

RING GROUPS

ACD Queues Pro: To Scale Your Business Infinitely

If your business is in need of a more substantial solution for their call canter, then ACD Queues Pro is the perfect fit. From focusing on growing your sales, to improving customer service, to simply making sure your calls are answered in a timely fashion, managing your business call center can be overwhelming. ACD Queues Pro is the ultimate solution when it comes to both scaling and managing your business. With ACD Queues Pro, your call center will benefit from features like:

  • Whisper/Barge
  • Hold Treatment Options
  • Agent Performance and Activity Logs
  • Dynamic Live Monitoring
  • Toggle Call Recording
  • Advanced Agent and Routing Strategy

ACD QUEUES PRO

Choosing the Call Queues Solution That Works For Your Business

Picking the right call queue system for any business is made much more simple by first deciding to switch from a legacy phone system to a hosted telephone service. For some businesses like call centers or contact centers, for example, the need for a robust call queue system is apparent right away. For others, however, once they are operating on a VoIP business phone, they can typically just activate their desired call queue right away as a feature of their VoIP Plan.

Now that the differences between ACD Queues, ACD Queues Pro, and Ring Groups is clear, you can learn more about how VirtualPBX deploys these technologies, respectively. Or our Sales Team can lead you through a Free Demo of our Business Phone System to show you, live, how these features work.