Built on a Foundation of Service

Built on a Foundation of ServiceOkay, we can admit, it’s nice to get noticed every now and then. That’s why when VoIP and PBX Industry Analyst, Daniel Harris, of technology review company Software Advice wanted to include VirtualPBX in their suite of product offerings, we were thrilled.

“We wanted to include VirtualPBX here because we were looking for hosted PBXs who lead the pack in innovation and quality of service,” Harris said. “As our readers are mainly small business owners, we were also looking for hosted PBX systems that provide exceptional service for buyers in this niche, and VirtualPBX certainly fits the bill.”

Software Advice professionals consider how well a product’s features are married to high quality customer service when making recommendations to their clients. In that area, we are proud to say we buck the trend of offshoring our support teams and charging extra for their service.

We understand that our success is critically linked to the success of our customers. That’s why we have an entire team, in-house, that is dedicated to helping them maximize their familiarity with and benefit from VirtualPBX’s suite of products.

“One of the features of VirtualPBX that especially impressed me… was the incredibly easy setup–few VoIP providers allow a business to start service with nothing more than traditional analog desk phones,” Harris added. “I was also impressed by VirtualPBX’s disaster recovery options and quality control mechanisms including the dedicated service team which helps to manage customers’ network settings.”

It’s always an incredible honor to receive industry recognition for our customer service, but the best praise we can ever hope for is that from our customers themselves.

  • 85% of our customers recommend VirtualPBX to others
  • 90% of our customers are completely satisfied with VirtualPBX
  • 95% of our customers say they receive great customer service

Thanks for letting us get to do what we love, be your complete business phone solution. If you have any questions or would like to share your experience with VirtualPBX or VoIP in general, please feel free to share your comments with us! The full Software Advice article is available to read here.

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