TeleTracking's Life Saving
Communications Network

TeleTracking, an international healthcare technology company, develops some of the most comprehensive patient and resource tracking systems available today. To ensure that patients receive timely access to quality care, it offers healthcare providers the tools they need to effectively streamline caregiver schedules, manage resources, and coordinate workflows within and between departments.

TeleTracking operates under the bold mission “No Patient Waits.” It fulfills that mission by eliminating the costly cycle where caregivers wait too long for resources which, in turn, forces patients to wait for care. This cycle, when left uninterrupted, leads to the loss of billions of dollars every year in the healthcare industry, and it can lead to patient quality of life challenges. Worst of all, it can even act as a primary factor in premature patient loss of life.

All healthcare providers want their staff to have the proper technological equipment necessary to get the hospital resources they need. This is mission critical for any outfit. It’s what saves lives and improves patient quality of life.

To that end, healthcare providers use TeleTracking communications systems to offer their staff members a robust phone system that facilitates voice communication and also allows reservation of hospital equipment with telephone keypad codes. This, of course, requires a powerful voice network that can route many interconnected calls and properly manage system bandwidth. VirtualPBX entered the picture to establish and polish that network in a framework that takes advantage of internet connectivity and intelligent bandwidth optimization.


Addressing Challenges -
Blending Physical with VirtualPBX

Healthcare facilities have historically made massive investments in purchasing and maintaining on-site PBXs. TeleTracking’s approach to communications modernization seeks to utilize as much current infrastructure as possible to help clients save money while also taking advantage of the latest developments in real-time communications.

When a client with an on-site PBX seeks TeleTracking’s services, TeleTracking can begin its relationship with that client by configuring the PBX to work with a SIP trunk, which routes calls from the PBX through the internet. Data sent through the SIP trunk ultimately makes its way to a hosted voice service that TeleTracking manages.

Clients that do not have a PBX simply have their internet-capable phones call into that same hosted voice service. This type of setup also takes place through a SIP trunk.

VirtualPBX began its role with TeleTracking at this stage. It provided TeleTracking with a SIP trunking connection and with the engineering expertise necessary to help every new installation proceed smoothly.

SIP is the bridge between old and new. It marries the complex physical infrastructure of a large facility with an internet-based system that is both flexible and scalable. It gives healthcare providers the power to add new phones, change phone numbers, manage call routing preferences, and more without the friction that a traditional PBX would create. Healthcare providers can grow and let their phone systems immediately react to that growth.


Network Optimization Upgrades Basic SIP Trunking

International Server Requirements

Healthcare facilities have historically made massive investments in purchasing and maintaining on-site PBXs. TeleTracking’s approach to communications modernization seeks to utilize as much current infrastructure as possible to help clients save money while also taking advantage of the latest developments in real-time communications.

When a client with an on-site PBX seeks TeleTracking’s services, TeleTracking can begin its relationship with that client by configuring the PBX to work with a SIP trunk, which routes calls from the PBX through the internet. Data sent through the SIP trunk ultimately makes its way to a hosted voice service that TeleTracking manages.

Clients that do not have a PBX simply have their internet-capable phones call into that same hosted voice service. This type of setup also takes place through a SIP trunk.

VirtualPBX began its role with TeleTracking at this stage. It provided TeleTracking with a SIP trunking connection and with the engineering expertise necessary to help every new installation proceed smoothly.

SIP is the bridge between old and new. It marries the complex physical infrastructure of a large facility with an internet-based system that is both flexible and scalable. It gives healthcare providers the power to add new phones, change phone numbers, manage call routing preferences, and more without the friction that a traditional PBX would create. Healthcare providers can grow and let their phone systems immediately react to that growth.

"Burstable" Channels

Healthcare facilities have historically made massive investments in purchasing and maintaining on-site PBXs. TeleTracking’s approach to communications modernization seeks to utilize as much current infrastructure as possible to help clients save money while also taking advantage of the latest developments in real-time communications.

When a client with an on-site PBX seeks TeleTracking’s services, TeleTracking can begin its relationship with that client by configuring the PBX to work with a SIP trunk, which routes calls from the PBX through the internet. Data sent through the SIP trunk ultimately makes its way to a hosted voice service that TeleTracking manages.

Clients that do not have a PBX simply have their internet-capable phones call into that same hosted voice service. This type of setup also takes place through a SIP trunk.

VirtualPBX began its role with TeleTracking at this stage. It provided TeleTracking with a SIP trunking connection and with the engineering expertise necessary to help every new installation proceed smoothly.

SIP is the bridge between old and new. It marries the complex physical infrastructure of a large facility with an internet-based system that is both flexible and scalable. It gives healthcare providers the power to add new phones, change phone numbers, manage call routing preferences, and more without the friction that a traditional PBX would create. Healthcare providers can grow and let their phone systems immediately react to that growth.

Bandwidth Optimization

Healthcare facilities have historically made massive investments in purchasing and maintaining on-site PBXs. TeleTracking’s approach to communications modernization seeks to utilize as much current infrastructure as possible to help clients save money while also taking advantage of the latest developments in real-time communications.

When a client with an on-site PBX seeks TeleTracking’s services, TeleTracking can begin its relationship with that client by configuring the PBX to work with a SIP trunk, which routes calls from the PBX through the internet. Data sent through the SIP trunk ultimately makes its way to a hosted voice service that TeleTracking manages.

Clients that do not have a PBX simply have their internet-capable phones call into that same hosted voice service. This type of setup also takes place through a SIP trunk.

VirtualPBX began its role with TeleTracking at this stage. It provided TeleTracking with a SIP trunking connection and with the engineering expertise necessary to help every new installation proceed smoothly.

SIP is the bridge between old and new. It marries the complex physical infrastructure of a large facility with an internet-based system that is both flexible and scalable. It gives healthcare providers the power to add new phones, change phone numbers, manage call routing preferences, and more without the friction that a traditional PBX would create. Healthcare providers can grow and let their phone systems immediately react to that growth.


The Outcome and The Future

VirtualPBX and TeleTracking have found success in this partnership because of the bedrock that underpins their future actions together. It wasn’t enough to configure a SIP trunk and call it a day. Instead, VirtualPBX took further steps to ensure that the health and integrity of all TeleTracking’s clients’ networks could easily be maintained — all while remaining in line with international regulations.

In addition to the bedrock, VirtualPBX has made it possible for the partnership to exist far into the future. The VirtualPBX SIP Trunking technology includes a number of built-in key indicators that provide feedback about the health of a network. In particular, it shows how efficient a network is running, which lets TeleTracking use and relay that information to clients in its own analysis of the communications systems it puts into place.

The pair has established a foundation and a set of organizational systems that will continue to work together for years to come. When any future challenges cross TeleTracking’s path, VirtualPBX will be ready once more with its dedicated team of engineers.

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