TeleTracking’s Life Saving Communications Network

How VirtualPBX Helps TeleTracking Facilitate High-Quality Patient Care

Teletracking LogoTeleTracking, an international healthcare technology company, develops some of the most comprehensive patient and resource tracking systems available today. To ensure that patients receive timely access to quality care, it offers healthcare providers the tools they need to effectively streamline caregiver schedules, manage resources, and coordinate workflows within and between departments.

TeleTracking operates under the bold mission “No Patient Waits.” It fulfills that mission by eliminating the costly cycle where caregivers wait too long for resources which, in turn, forces patients to wait for care. This cycle, when left uninterrupted, leads to the loss of billions of dollars every year in the healthcare industry, and it can lead to patient quality of life challenges. Worst of all, it can even act as a primary factor in premature patient loss of life.

All healthcare providers want their staff to have the proper technological equipment necessary to get the hospital resources they need. This is mission critical for any outfit. It’s what saves lives and improves patient quality of life.

To that end, healthcare providers use TeleTracking communications systems to offer their staff members a robust phone system that facilitates voice communication and also allows reservation of hospital equipment with telephone keypad codes. This, of course, requires a powerful voice network that can route many interconnected calls and properly manage system bandwidth. VirtualPBX entered the picture to establish and polish that network in a framework that takes advantage of internet connectivity and intelligent bandwidth optimization.


Addressing Challenges – Blending Physical With Virtual

Doctor checking blood pressureHealthcare facilities have historically made massive investments in purchasing and maintaining on-site PBXs. TeleTracking’s approach to communications modernization seeks to utilize as much current infrastructure as possible to help clients save money while also taking advantage of the latest developments in real-time communications.

When a client with an on-site PBX seeks TeleTracking’s services, TeleTracking can begin its relationship with that client by configuring the PBX to work with a SIP trunk, which routes calls from the PBX through the internet. Data sent through the SIP trunk ultimately makes its way to a hosted voice service that TeleTracking manages.

Clients that do not have a PBX simply have their internet-capable phones call into that same hosted voice service. This type of setup also takes place through a SIP trunk.

VirtualPBX began its role with TeleTracking at this stage. It provided TeleTracking with a SIP trunking connection and with the engineering expertise necessary to help every new installation proceed smoothly.

SIP is the bridge between old and new. It marries the complex physical infrastructure of a large facility with an internet-based system that is both flexible and scalable. It gives healthcare providers the power to add new phones, change phone numbers, manage call routing preferences, and more without the friction that a traditional PBX would create. Healthcare providers can grow and let their phone systems immediately react to that growth.


Network Optimization Upgrades Basic SIP Trunking

Big BenInternational Server Requirements

Perhaps the most difficult task VirtualPBX tackled in this relationship is TeleTracking’s international scope. TeleTracking’s various headquarters include the U.K., which mandates that healthcare data that originates within national borders is not allowed to travel to U.S.-based servers and back to the U.K.

VirtualPBX used its international network of servers to make sure TeleTracking U.K.-based data remains on servers specific to that region; its U.S.-based data remains separate. With this approach, TeleTracking is able to manage a network of hundreds of healthcare clients at once.

TeleTracking is also able to keep its data backups and server redundancy active — despite the geographical constraints imposed by these regulations. Its clients can rest assured that their connections to TeleTracking will not falter due to the separation of data in this manner.

The following actions VirtualPBX took in setting up TeleTracking’s SIP trunks deferred always to this geographical restriction. Custom controls over all traffic makes sure that jurisdiction approval supersedes any need for data movement logic.

“Burstable” Channels

VirtualPBX showed its decades-long experience of working at this scale by first implementing the feature of “burstable” channels that can allow a client’s phone network to grow and shrink throughout the day as demand dictates. TeleTracking clients can maintain a set number of standard communications channels that meet their average communications traffic requirements. The “burstable” channels will then come online only when emergencies occur.

This helps keep healthcare providers’ systems both stable and affordable. TeleTracking’s initial assessment of a client’s operations will determine the number of standard channels it needs to operate effectively during normal hours. Clients will not need to pay for extra lines to accommodate surges in traffic that occur only periodically. They can focus on caring for patients and set aside the financial aspect of communications.

Bandwidth Optimization

A communication network’s standard and “burstable” channels require a lot of bandwidth to work well. They also require optimization that makes sure voice and data traffic is sent and received without delay or complication. VirtualPBX addressed this challenge by cordoning sections of the network specifically for various types of traffic. Its engineering and professional networking departments worked with TeleTracking to make sure all existing and future healthcare clients would receive unobstructed service with industry-leading uptime.

VirtualPBX’s professional service teams used quality of service (QoS) protocols to protect voice calls from jitter or latency. They also made sure that enough bandwidth would be available for any client to send and receive calls during even the most demanding of traffic surges.


The Outcome and the Future

VirtualPBX and TeleTracking have found success in this partnership because of the bedrock that underpins their future actions together. It wasn’t enough to configure a SIP trunk and call it a day. Instead, VirtualPBX took further steps to ensure that the health and integrity of all TeleTracking’s clients’ networks could easily be maintained — all while remaining in line with international regulations.

In addition to the bedrock, VirtualPBX has made it possible for the partnership to exist far into the future. The VirtualPBX SIP Trunking technology includes a number of built-in key indicators that provide feedback about the health of a network. In particular, it shows how efficient a network is running, which lets TeleTracking use and relay that information to clients in its own analysis of the communications systems it puts into place.

The pair has established a foundation and a set of organizational systems that will continue to work together for years to come. When any future challenges cross TeleTracking’s path, VirtualPBX will be ready once more with its dedicated team of engineers.

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