Available on Business Phone Pro, Ultra, and Contact Center plans.
The VirtualPBX Zendesk CRM integration makes your business communications better, boosts productivity, and enhances activity tracking. Your team can handle calls right from the Zendesk platform, making communication smoother and keeping all information in one place. It helps save time during calls by quickly pulling up contact, organization, and activity history, delivering a better customer experience. Plus, it jazzes up your CRM reports by adding call data, so your business can make smarter, data-informed decisions.
Zendesk CRM Integration Features
The Zendesk CRM Integration is ready to boost your team’s productivity. This native integration takes full advantage of existing functionality within Zendesk, giving you an immediate value-add. Plus, since your users are already fluent in your CRM, training time is almost non-existent!
- Incoming call screen pops with helpful caller information
- Answer your calls without leaving Zendesk
- Automatic call details added as ticket notes with link to the recorded call
- Make outbound calls with click to call from contact records
- Use your embedded dial pad with call history and missed calls
- Direct links to contacts in Zendesk right from your dial pad
- Easily access recorded calls from your call history menu
- Review all recorded call activities
Ready to take advantage of this native integration? VirtualPBX team members are standing by! Schedule a free consultation and demo with our team. All of our plans include full access to our renowned, in-house support team and even more advanced features to help make your business better.
More Features Worth Reviewing
API Access
Business Phone Contact Center Available on Business Phone Ultra and Contact Center plans. Need a
Zapier Integration
Business Phone Contact Center Integrate With Your Favorite CRM and More The Zapier Integration—our app
Webhooks
Business Phone Contact Center When Zapier Isn’t Enough, Try Webhooks Zapier is great for simple
