Your go-to source for VoIP tips, business phone features, and smarter ways to handle calls.
The holidays move fast, and so do callers—often stressed or in a hurry more so than other times of the year. Whether you’re prepping for Black Friday, winter weather rushes,
Key Takeaways: Don’t Wait. Get new hires integrated into group texts, call queues, and ring groups on the first day. Being in the loop means being part of the team
What Is a Customer-Focused Phone System? A customer-focused phone system is built around the needs of both your customers and your employees. It is more than just a way to
A business phone system is a communication platform that allows teams to make and receive calls, send messages, and collaborate across multiple devices under one professional number. Today, the top
What makes a small business great? Well, it’s not the massive budget and it’s certainly not the slushy overhead. It’s the personal touch, the direct relationships, and the care we
We hear from a lot of businesses who need to switch VoIP providers quickly, sometimes within hours. Maybe your current system isn’t reliable. Maybe it’s going away altogether. Either way,
When customers call your business, they’re giving you something valuable: their time. Whether they’re looking for answers, support, or guidance, how you handle that moment shapes their entire experience. That’s
Strong call center leadership ensures customers have a great experience within an internal environment of efficiency. Advancements in technology have made it easier than ever for call centers to stay
In an era where it feels like employee trust and loyalty are something of the past, remote work has a demonstrated bright spot, with greater employee retention and trust that
https://youtu.be/9MvPF8KvP9Q Good afternoon. We’re sitting down today with VirtualPBX Chief Technology Officer Daniel Ruiz to ask him a few questions about how VPN for VoIP works. We’ve encountered a few
We’re celebrating International Women’s Day this week. And we can’t think of a better time to showcase a person who had a significant impact on our world: an engineer, an
https://youtu.be/mkGcoBBu5Ng 2024 was an especially momentous year at VirtualPBX. We are extremely proud of our team; from the innovation that led to impressive releases in product, to the expansion of
Schedule a time to tell us how your team works. No fluff, just a quick chat with someone who knows this tech inside and out and knows how to make it work for you.
We’ll answer, brainstorm, or just give you a number you can run with. If we don’t know the answer, we’ll find it. Zero pressure. No judgement. Just help.
