This past weekend, our COO Lon Baker, had the distinct pleasure of being featured with show host Nathan Mumm on the weekly technology podcast TechTime Radio.
The show’s lighthearted banter brings in audiences looking for a refresher of all things tech. Mumm and friends spoke with Baker for a few minutes about recent updates in the VirtualPBX platform and our stellar customer service that has made us a leader in the communications market for more than 21 years.
“What is That? Like Virtual Peanut Butter and Jelly?”
Episode 41 of TechTime opened with a brief poke at our company’s name in its first round of advertisements:
“Have you heard of VirtualPBX?”
“No. What’s that? Like Virtual peanut butter and jelly?”
“VirtualPBX provides affordable business phone plans…”
Clearly we’re not a provider of virtual sandwiches. We are able to take a joke, though, and out of the gate, TechTime Radio established itself as not taking life too seriously with this short exchange.
The advertisement set the stage for what later would be a more down-to-earth conversation with Baker who spoke first about what makes
VirtualPB&J VirtualPBX the best among its broad range of competition.
Breadth of Experience
“We have a breadth of experience both from a customer perspective as well as from a technology perspective. And that’s allowed us to keep growing with customers,” Lon said when asked about VirtualPBX’s leadership in the market.
All the members of our staff definitely pride themselves on having a wide range of experience to draw from as they handle customer concerns. Beyond our individual know-how, we have instant access through our phone system and our other online communications systems to reach experts in their specific fields.
When we need information broad and specific about how customers will want to access our features, we can go to Lon Baker. Similarly, we can find information about the intricacies of phone servers and hardware from Len Cacioppo, our vice president of operations, and we can handle complex customer service issues with an individualized touch by seeking out Jeff Weinstein, our director of operations.
These are only a few highlights from our experienced staff.
“She Said, ‘I Remember You.’ It Was So Nice!”
Host Nathan Mumm addressed the customer service at VirtualPBX by recalling his onboarding experience with the VirtualPBX Softphone after having already used our phone service. TechTime Radio has used our product with success and recently began using our new softphone with its update that includes Business SMS and Video Conferencing.
He talked about how his customer support representative remembered him from a previous encounter and that it was “so nice!” to speak to someone who recalled his individual situation. He said it was phenomenal that the support staff was able to turn an ordinary onboarding experience into one that’s personalized for the customer.
Baker responded promptly, “That’s actually one of the keys. We bet on that. Everyone talks about technology, and what we bet on is customer service.”
Mentioning Our Latest Award Win
Finally, Mumm also mentioned our win of the 2021 Product of the Year award from TMC and Internet Telephony Magazine. This is our eighth straight year of winning this particular award, which is something that doesn’t come without effort, Baker pointed out.
“We work very, very hard for those awards, and we’re constantly trying to improve the overall user experience. The overall customer experience is what got us the edge in that award,” he said.
Listen to Our TechTime Radio Interview
You can hear more from Mumm and Baker by tuning into the full show that’s hosted on YouTube.
The week’s rundown includes discussion about the sticker price of popular gaming chat platform Discord, what it was like to play King’s Quest in the early days of home computing, and account ownership and rights on major social media platforms.
The episode overall ranges from the light (pb&j) to the heavy (account suspension), so there’s a little something for everyone if you’re interested in tech. Have a listen today on YouTube or find TechTime Radio on podcast stores at Apple, Google, Overcast, Pocket Casts, and Listen Notes.