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We aim to make communication easier through explanations, setups, and real-world fixes. Most of what we share comes from conversations with customers. Have something you’d like us to cover? Tell us.
The smartest way to handle multi-channel customer messaging just got smarter Early access to our new VirtualText messaging pilot is almost full. This is your last chance to join the waitlist before we close the doors. Here’s what you get if you’re in: Access to the platform a full month
Featured Posts
We recently introduced our new customer messaging pilot, with a single, collaborative inbox where teams can manage SMS and web
You’re Not Too Small for a Better Messaging Setup Customers reach out in the middle of the night, over the
When customers call your business, they’re giving you something valuable: their time. Whether they’re looking for answers, support, or guidance,
Strong call center leadership ensures customers have a great experience within an internal environment of efficiency. Advancements in technology have
Business Phone
What Do your Customers Hear Before They Speak To Someone? For many businesses, the first thing a customer hears isn’t a friendly voice or a personal touch—it’s a phone greeting.
In an era where it feels like employee trust and loyalty are something of the past, remote work has a demonstrated bright spot, with greater employee retention and trust that
https://youtu.be/9MvPF8KvP9Q Good afternoon. We’re sitting down today with VirtualPBX Chief Technology Officer Daniel Ruiz to ask him a few questions about how VPN for VoIP works. We’ve encountered a few
VirtualText
How much money did you waste last month on text messages that never even reached your customers? Every business using A2P 10DLC messaging knows the frustration. You schedule a campaign,
The smartest way to handle multi-channel customer messaging just got smarter Early access to our new VirtualText messaging pilot is almost full. This is your last chance to join the
A Texas texting law is in effect that impacts how businesses use text messages for marketing and promotion. The law (S.B. 140) updated the Texas Business and Commerce Code, and
Contact Center
Call center KPI metrics track efficiency, productivity, and customer satisfaction within call centers. From first call resolution (FCR) to abandoned call rates and average handle time (AHT), VirtualPBX Live Dashboards
Traditional vs VoIP Call Centers Both traditional and VoIP call center phone systems serve valuable roles, depending on the business environment. Traditional systems rely on physical infrastructure, offering stability and
Explore the Essential Call Center Representative Tasks Answer Calls, Master Product Knowledge, Multitask, Time-Management, and More In the fast-paced world of customer service, call center representatives play a pivotal role
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What Do your Customers Hear Before They Speak To Someone? For many businesses, the first thing a customer hears isn’t a friendly voice or a personal touch—it’s a phone greeting.
You’re Not Too Small for a Better Messaging Setup Customers reach out in the middle of the night, over the weekend, or right as you’re stepping into a meeting. They
No matter the size or type of business, the demands for reliable business security systems are high. From fire alarms to intrusion detection, today’s systems require more than just connection.
Schedule a time to tell us how your team works. No fluff, just a quick chat with someone who knows this tech inside and out and knows how to make it work for you.
We’ll answer, brainstorm, or just give you a number you can run with. If we don’t know the answer, we’ll find it. Zero pressure. No judgement. Just help.
