You're Not Too Small for a Better Messaging Setup
Customers reach out in the middle of the night, over the weekend, or right as you’re stepping into a meeting. They start in your website chat, follow up over text, and expect a relatively quick response.
But for most businesses, that means bouncing between inboxes, apps, and platforms just to keep up.
We’re building a customer messaging platform to change that.
It brings chat, SMS, and MMS into one simple inbox, so you can keep the conversation going without losing context. Even have the notes for the customer with you at every step, from billing to the products they use to what their last conversation was about, regardless of the team. Add a shared dashboard and full conversation history, and you’ve got a smarter way to manage messaging without unneeded complexity bogging things down. It’s a simple platform designed to work just like you do.
And this is your invite to help shape it.
Here's What We're working To Solve
Even with live chat and texting tools, and the most robust customer messaging platforms and softwares available, most systems haven’t caught up with the way teams actually work—or the way customers expect to be helped. It’s either too disjointed or too complicated. Here are just a few of the everyday problems we’re aiming to solve.
1. Read/Unread As A Workflow
Most text apps give you two options: read or unread. That’s not enough when you’re juggling billing questions, follow-ups, and time-sensitive messages. Important conversations slip through the cracks, or get buried under the noise of every other channel.
2. Scattered Conversations
A customer starts in your website chat and follows up over text. Suddenly you’ve got two different threads in two different tools, and no clear way to track what was said or what’s still unresolved.
3. Clunky Team Collaboration
When multiple team members need to weigh in, you’re stuck pasting screenshots into Slack or asking, “Did anyone reply to this?” There’s no shared view of the full conversation or who’s handled what.
4. No Context on Who You’re Talking To
Most inboxes don’t prompt with helpful details—like recent purchases, open invoices, or past support issues. That puts the lift on your team to either look things up in other systems before they reply, or take the risk of not doing that and having a frustrating experience with the customer.
5. Tab Switching All Day Long
Managing messages shouldn’t require bouncing between your chat platform, texting tool, billing system, and CRM. It slows your team down and leads to missed steps.
6. Billing Questions That Break The Flow
When a customer texts in asking about a charge or a subscription, you have to dig through your billing app just to find the answer. It turns a quick response into a time-consuming task.
7. No Clear Owner Or Next Steps
Messages get left hanging because it’s unclear who’s handling what. Without ownership or accountability built in, things stall or efforts overlap.
8. Customers Who Don’t Know If They’re Being Ignored
Messages sit unanswered not because you don’t care, but because the tools make it hard to stay on top of everything. From the customer’s view, it just looks like silence.
A Better Way Is Coming
We’re building a customer messaging platform that fixes these problems without the fuss or the chaos. We’re starting with SMS, MMS, and chat, and ending with a system that works the way your team already thinks. No more disjointed tools or scattered threads.
Here’s what that looks like in practice:
- Move client texts off individual phones and into a central, shared inbox.
- Give your team access to full conversation history for seamless, natural service.
- Stop juggling platforms. Everyone saves time when everything’s in one place.
- And with pricing built for small businesses, the ROI is simple: One lost client. One missed lead. That’s all it takes to earn its keep.
Invest in your team. Invest in client retention and growth that lasts.
Want in early? We’re inviting select people and businesses to help shape the beta.
