Call Routing

In most PBX systems, extensions are assigned to physical telephones. Employees have to be at their phones for call routing service to function properly. With award-winning business phone systems from VirtualPBX, extension numbers are assigned to people, and the people let the system know what phone (or phones) to assign in call routing. This is an important difference, and it gives our system tremendous power while giving your company tremendous flexibility.

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Call Routing

Call Routing Features From VirtualPBX​

Employees can work from anywhere with VirtualPBX. Callers still dial the main number, they still hear your business’s custom greeting, and they still dial the same extension number or Ring Group, no matter where you are. The call is then routed to the phone number that the employee designated.

  • Follow-Me Calling – Individual Call Routing:Create a list of phone numbers where you can be reached to use follow-me calling. This might include the number of the phone at their desk, their home office, or their cellular phone.
  • Advanced Transfers: With VirtualPBX’s call routing and business call forwarding services, you can transfer callers anywhere in the system. Therefore, you can transfer calls to another employee, to the operator, to a Ring Group, or to an outside number. You can even drop calls to your voicemail!
  • Mail-Only Extensions: Mail-only extensions give callers a specialized pre-recorded message without anyone answering the phone. For example, you might have a mail-only extension that callers can reach to get company business hours or driving directions.
Hosted VoIP Hosted PBX

Be Everywhere With Call Routing By VirtualPBX

With VirtualPBX, you never have to miss an important call because you’re on the road. We can reach you in any location there is a desk phone, tablet, or computer.

In-house PBX systems are not only expensive and difficult to maintain, but also they have limited connection capabilities. With on-premises equipment, connecting with outside employees or branch offices is either very expensive or impossible. Going virtual and utilizing call routing increases your options while reducing your costs and adding considerable ease.

83% of callers expect to speak with someone immediately when contacting a company. This is where VirtualPBX comes in. Have all your inbound calls connected to the right person in the right department. Our advanced call routing was designed to please your customers with the speed and efficiency of your call operation. Have a question? Contact our sales team today by calling (888) 825-0800 or by emailing sales@virtualpbx.com

Starter
Essential VoIP features to help small businesses grow and succeed.
$10 /user/month
This plan includes:
1,000 Local Minutes in the US,
Canada, & Mexico Monthly
First VoIP Device Per User
Free Local Number Per User
Route Calls with Auto Attendant
14-Day Money-Back Guarantee
24/7 Support: Chat/Email
Most Popular
Pro
Voice and SMS versatility for teams, ideal for growing businesses.
$18 /user/month
Everything in Starter, plus:
Unlimited Local Minutes
Send & Receive Text Messages
Analyze Performance with Insights & Real-Time Dashboards
Automatically Record Calls
Integrate with Zapier & Webhooks
24/7 Support: Phone/Chat/Email
Ultra
Insightful management tools and pro-level routing for improved operations.
$29 /user/month
Everything in Pro, plus:
White Glove Configuration
Priority Support Included
Up to 20 Auto Attendants
Integrate with Microsoft Teams
Build with API Integration
Present a Dynamic Caller ID
Included Toll-Free Minutes

Founded in a San Francisco, California basement in 1997, VirtualPBX delivers Business Phone, Contact Center, AirDial POTS Replacement, VirtualText, and The Work Browser to our customers, who work in the office, remotely, and everywhere in between. We offer more than just products and services; we make your business better with quality customer care and 24/7 support.

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