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Call Barging Explained: A Look at All Call Monitoring Features Not every inbound sales or customer service call goes smoothly, and even small teams can benefit from the same tools
When customers call your business, they’re giving you something valuable: their time. Whether they’re looking for answers, support, or guidance, how you handle that moment shapes their entire experience. That’s
The two concepts of Dialed Number Identification Service (DNIS) and Automatic Number Identification (ANI) are often lumped together, and often confused. Today we’ll outline the similarities and differences between DNIS
We have made some big changes to our Business Phone Plans lately. What’s the biggest? Our introduction of the new VirtualPBX Spark Plan. Spark fills a need for businesses that
We are happy to announce this month that we have made some important changes to our VoIP plans. Our 2021 Business Phone Plans lineup now includes a new plan called
The latest update to our VirtualPBX Zapier Integration allows you to send a VirtualPBX SMS from Zapier. You can send texts to your customers to keep connected with them through
Since we released our Business SMS feature, our Zapier Integration has allowed to you to receive SMS messages and act on them, such as by saving your messages in a
The Advanced Call Reports feature of the VirtualPBX Phone System allows you to gather detailed information about your usage of calls, texts, and video conferences. Our Advanced Call Reports update
Even if you’re not aware of the term hybrid work, you’re probably aware of how it manifests in business. Hybrid work is the joining of at-home, remote work, and on-site
Today’s guest post was written by HostingPill, a reviewer of website hosting options for individuals and businesses. Taking precautions to protect your WordPress website can help ensure you are protecting
Independence Day, the Fourth of July 2021, is quickly approaching, and you will want your business to be ready if you plan to change your hours of operation for the
Hybrid workplaces require leaders to design workplaces that accommodate the needs of both onsite and remote workers. While a range of working configurations poses complex challenges, 48% of executives will
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