Contact Center
by VirtualPBX
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Automatic Call Distribution Queues (ACD Queues Pro) allow you to monitor essential call metrics like call volume, wait times, and agent performance. Take your average queue management system to the next level and scale your business flawlessly.
Organize your company data into manageable reports, generated on a schedule or on demand, with VirtualPBX advanced call reports. Flex your data with multiple workspaces for unique reporting, information filters, and delivery schedules.
Like your company’s own personal air-traffic controller, auto attendant guides callers to ensure they reach the right person quickly. VirtualPBX offers simple and graphic options as well as flexible call routing choices and is well-suited for any company, but especially those without a committed receptionist.
VirtualPBX makes your automated directory simple. Our system allows any admin control, auto-populates dropdowns, and even integrates with the Advanced Transfers on your web phone for added security.
Get your phones up and running in minutes. Much simpler than traditional lines, adding users, changing greetings, managing groups, and carrying out other administrative tasks are just a few clicks away. Even better, buy a phone from VirtualPBX and we’ll configure it for you!
VirtualPBX offers the most intuitive business hours options available. Set your hours and our interface will help you route calls for business, lunch, and personal hours or any scheduled time you need. Input anything from holidays to after hours services and never worry about a missed call again.
Callbacks are a simple way to eliminate long hold times. Allow callers to schedule a call to a preferred number at a preferred time, and customize this feature with personalized messaging, agent availability detection, and call order tracking.
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Don’t miss a beat, or another important call again. With call blasting, ring all of your devices simultaneously and regardless of location. Free yourself from being locked to your desk waiting on a call.
Forward your business calls to the device of your choice, whenever and wherever you like. Leave voicemails on forwarded numbers, forward direct calls only, keep your caller ID, and choose failover mode, all from your interface, letting you stay in control and in the game.
Like your company’s own personal air-traffic controller, auto attendant guides callers to ensure they reach the right person quickly. VirtualPBX offers simple and graphic options as well as flexible call routing choices and is well-suited for any company, but especially those without a committed receptionist.
With this must-have tool for professionals, you can make calls from your personal phone while showing your business caller ID. Safeguard your personal information without sacrificing your public-facing image or productivity.
Data gives you one side of the story. Let call surveys give you the other. Collect direct caller feedback in real-time after each interaction for accurate customer impressions and actionable insights.
Call tagging allows you to categorize calls systematically, based on topics, segments, outcomes, and more. Organize your customer database quickly and consistently, never miss a follow up, and identify pain points and preferences for effective and precise action.
Highlight your company’s true brand identity from the moment a call is placed with our custom greetings manager. No one-size-fits-all solutions with VirtualPBX, change your greeting as often as needed or use branded franchise recordings, it’s entirely up to you.
While fax is the most commonly relied-upon method for securely transferring documents globally, the equipment, upkeep, and access can be a pain to maintain. With virtual fax, you can securely send faxes right from your email.
The result of our direct customer feedback, VirtualPBX Live Dashboards allow users to customize views with real-time data from their phone system, including the option to call or monitor right from the dashboard.
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Whether it’s a vanity number or just the one you’ve been using for the last decade, your main business number is part of your brand. Control every step of your inbound calling with main number management so that every piece of communication ties to the number you want customers to recognize.
The time your callers are on hold is more important than ever. Not only do you want to minimize that time, you want to use it. Customize your hold music or information or choose from our library. You can share your hours, use professional voice actors, engage music catered to your preferences, or access the directory using auto attendant.
Control your outbound caller ID easily with your VirtualPBX plan. You can list yourself as anonymous, use your main business number, or even show your business name with dynamic caller ID.
Save money on user-less extensions. There’s no need to pay extra for a full user if not every extension in your organization has a user associated with it.
Set greetings, send voicemail messages and transcriptions to email, and use integrations for storage and notifications, all with dynamic voice mail boxes inside your virtual voicemail system.