The moments that matter don’t always announce themselves. Make them visible, so your team can evaluate, act, and resolve without the guesswork.
Uncover what matters across every conversation in one screen. The observations tab uses AI conversation analysis to highlight risks, opportunities, and urgent moments in a real-time overview. Give your team clear, confident direction on conversations without letting anything slip through the cracks.
Get Started With Your VirtualText Quote
Stop letting leads slip through the cracks when they leave your site. With VirtualText, you can turn a web chat into a text conversation that stays in your customer’s pocket. Schedule a brief session with a VirtualText product expert to review your needs and start your custom quote.
Surface Your Priorities
The primary tab automatically pulls the right conversations to the surface instantly. With conversation intelligence, observations flag opportunities and time sensitivities across your inbox and bring them to a centralized panel where you can get an overview, take a deeper dive, and resolve issues on the spot.
Catch warning signs early, and spot opportunities you didn’t know to look for without digging, tracking, and retracing steps.
Evaluate, Then Act
Open any observation and get a complete picture of the current relationship status, including a clear summary, supporting evidence, and recommended next steps.
Review, respond, reassign, add notes, or loop in your team all from the same window. Move from awareness to informed action faster, with AI conversation insights that provide the context for confident decisions so you know exactly what to do next.
Resolve And Reflect
Mark observations as reviewed, resolved, or dismissed as you work. Track what was flagged, what actions were taken, and how situations were handled over time.
Resolve issues faster, learn from past decisions, and build a clearer picture of what impacts your customers most without adding extra steps or separate tracking.
More Features Worth Reviewing
Backchannel
Give your team a place to think, ask, and solve Inside the same tab, And
AI Agents
Your team’s extra set of hands, AI agents can help exactly where and when you
Sentiment Analysis
Our sentiment tool is a signal. How your team responds to that signal is entirely
