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VirtualPBX Announces Microsoft Teams Integration

VirtualPBX, award-winning business VoIP service provider, announced today that they’ve released a new integration with Microsoft Teams. This latest integration joins a family of popular integrations from VirtualPBX including Zapier, Webhooks, Salesforce CRM, Amazon AWS, and API. According to COO, Lon Baker, “this latest integration is in line with one of our most core intentions – to be where our customers are. Especially when we’re dealing with an integration, we want to capitalize on what customers appreciate about the tool they’re integrating with, bringing more value without breaking down where they’re finding success.”

In the case of the VirtualPBX + Microsoft Teams Integration, the indication from customers who requested this feature was clear. These customers find great value in Microsoft Teams; it keeps their employees productive, organizes files and events, and maintains a level of focus by providing an all-in-one interface. It was important that an integration with VirtualPBX not create a rift and instead take advantage of existing options in Microsoft Teams to answer and make calls, view call history, and check voicemail.

But what these customers were looking for was a way to keep their employees in Microsoft Teams while also providing a better experience for incoming callers and more useful data for business leaders. This is where VirtualPBX shines. While employees in Microsoft Teams enjoy the same experience they’re used to, this integration adds professional call routing features, Advanced Call Reports, Auto Attendant menus, and department options. The Microsoft Teams integration simply acts as an endpoint – a device associated with a user. Calls flow as they would with any other device, users simply answer or begin calls within the Microsoft Teams native interface.

New and existing customers can integrate with Microsoft Teams on a variety of VirtualPBX Unlimited Minute Plans: Essentials, Advanced, and through Custom Voice Solutions – an outside-the-box option for customers. More details can be found on the Microsoft Teams Integration feature page.


About VirtualPBX

VirtualPBX develops a powerful, affordable VoIP Phone System for businesses of all sizes. Enjoy professional features like Auto Attendant, Ring Groups, Zapier Integration, and full-featured Web Phone with every plan. Upgrade to Video Calling, Business SMS, Call Recording, AWS External Storage, and more as needed. VirtualPBX supports office phones and personal devices in all its phone plan features. Award-winning SIP Trunking and networking services are also available from this San Jose-based business of more than 20 years market experience.

VirtualPBX Contact:
Rachel Anderson, Chief Marketing Officer
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com