Feature Codes

Please note that feature codes are designed to be used with registered VoIP phones by keypad entry.

  1. Call Forwarding Codes
  2. Hot-Desking Codes
  3. Voicemail Codes
  4. Parking Codes
  5. Call Queues/Agent Codes
  6. Move, Intercom, and Privacy Codes

Call Forwarding Codes

Enable Call Forwarding (*72)

This feature code is used to enable call forwarding. The code is “*72”, and when dialed, a prompt will ask for the number to forward calls to. The user is expected to enter the phone number then press pound(#), at which point call forwarding is enabled and the number is read back to ensure it wasn’t misdialed. The user will need to follow this process each time they use the code. Optionally they can dial the feature code as a prefix on their number “*72-1-555-248-9715”, which will enable call forwarding to 1-555-248-9715.

Disable Call Forwarding (*73)

This feature code will disable any active call forwarding. The code is “*73”, and when dialed, a prompt will inform the user that call forwarding has been successfully disabled.

Toggle Call Forwarding (*74)

The feature code “*74” will enable or disable call forwarding depending on its current state. This feature code remembers the last number you forwarded calls to and enables it without asking for a new number. If the user has never enabled call forwarding then they will be prompted for the number. Similar to the enable call forwarding feature code, they can optionally prefix the code with a new call forwarding number like “*72-1-555-248-9715”, which will enable call forwarding to 1-555-248-9715.

Update Call Forwarding (*56)

The update call forwarding feature code “*56” will prompt the user to enter a new call forwarding number. This immediately replaces any number currently being used, set either by the enable or toggle feature code. The number entered is also stored for later use with the toggle feature. The status of call forwarding will not be changed by this code, so if it is disabled or enabled, it will remain so.

Hot-Desking Codes

Enable Hot Desking (*11)

This User Feature Code allows you to log-in to a VoIP phone. When dialed, the user will enter their Hot Desking ID. If the user has a PIN configured, there will be a voice prompt requesting the PIN. Enter it, followed by #. You will hear a confirmation that Hot Desking has been enabled. Upon successful completion, the phone from which hot-desking was enabled will function like the user’s phone, now ringing when they receive a call and getting voicemail updates.

Disable Hot Desking (*12)

This User Feature Code allows you to log-out of a phone. Just as logging into the phone, once a user has dialed *12, entered their ID and optional pin, and pressed #, the phone will cease to receive their inbound calls, voicemail updates, and other features. Inbound calls will likely go straight to voicemail (unless the user is permitted to be logged into multiple phones at once).

Toggle Hot Desking (*13)

This User Feature Code allows you to toggle the current state of the user’s devices. If logged out, toggling logs the user into owned devices. If logged in, toggling logs the user out of all the devices they’re logged into. To toggle, dial *13, enter hot desk ID and optional PIN, and press #. You will hear confirmation whether the phone has been toggled to enabled or disabled.

Voicemail Codes

Direct to Voicemail (**)

When an incoming call goes to a user, the user may press transfer on the VoIP device, enter **(Star Star), and then the extension number of the voicemail box to transfer a call to voicemail. Example: Transfer > **801

Check Voicemail (*97)

Check Voicemail – Auto Login (*98)

This will allow a user to check their voicemail from a device assigned to them without the need to enter the password. They will still need to enter in the mailbox number they wish to check.

Parking Codes

NOTE: parking may act differently from one VoIP phone to the next. Calls can be parked for up to two minutes, after which they will be returned to the original device.

Park and Retrieve (*3)

When someone is on a call and they wish to park the call they must first press the transfer button and then enter in *3. The call will then be parked and the system will provide a parking number. This number is needed to retrieve the call. The user then goes to another device on the account and using *5+(parking number) and send the call will be retrieved on the new device.

Valet (*4)

Places a channel on-hold in the switch, instead of in the phone. It will also provide a parking number needed to retrieve the call.

Retrieve (*5)

To retrieve a call held on the switch, press *5 + the park or valet parking number.

Call Queues/Agent Codes

Agent Login (*20)

To login to your call queue, press *20 then press send on your registered VoIP phone.

Set Agent Ready (*21)

To change your status to Ready to receive calls, press *21 then press send on your registered VoIP phone.

Set Agent Away (*22)

To change your status to Away, press *22 then press send on your registered VoIP phone.

Agent Logout (*23)

To Logout out of your call queue, press *23 then press send on your registered VoIP phone.

Move, Intercom, and Privacy Codes

Move (6683)

Move allows a user to move a live call from one device to another without having to transfer or put the caller on hold. For example, after entering 6683 on the dial pad of your cell softphone, your desk VoIP phone will start ringing – answer the desk VoIP phone and the call will move to the VoIP desk phone and end on the cell softphone.

Intercom (*0)

This feature code allows you to dial a phone and have the phone automatically go off-hook to speakerphone mode. This is useful for announcing callers or paging individuals who may not be near their phone. Please note that intercom is a phone-specific feature. Most phones support intercom, however some may not. The feature can also be disabled on most phones directly. Intercom is a user to user function, it will not broadcast to all users in a group or multiple users at the same time.

Privacy (*67)

This will block the outbound caller ID of the user. This needs to be entered on a per call basis.

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