Businesses Lose 60% of Site Leads When They Can’t Respond 24/7: Close the Gap with the New VirtualText
TEXTING TOOLKIT
Most customers would rather text than call. The challenge isn’t whether to text, it’s keeping conversations clear, organized, and moving forward.
Here’s a growing library of ideas to help you do just that. From texting tips and ready-to-use templates to how-to videos and blogs, it’s all here to help small businesses communicate better.
VirtualText supports both texting and web chat, so when a conversation starts on your website—or needs a backup channel—it doesn’t fall apart.
Ready to get started, but not sure where to begin? We make it easy, with some simple, ready-to-steal templates and a steady way to keep the ideas flowing.
Every two weeks, we send simple, practical messaging tips to help you engage customers, follow through, and keep conversations from getting lost.
No noise. No sales. Just clear, easy ideas that help you stay engaged with your customers and keep conversations going.
Even with automation, conversations still need to sound human.
Here are some templates to help you set the right tone—friendly, clear, and easy to respond to—no matter who’s on the other end.
Hey! Thanks for reaching out to [Business Name]. You’re in the right place, and we’re ready to help!
Hey—thanks for texting! We got your message. Please give us just a little bit and we’ll follow up ASAP.
Absolutely. We’re looking into this now. Hang tight and we’ll follow up as soon as we have some more info.
Definitely. Can you tell us a little more about what you’re looking for?
What’s a good time for you? We’ll do our best to work around your schedule.
I’m going to loop in [Name]. They’re going to be the better person to help with this. Give me one sec.
Just checking in. Did you need anything else from us for now?
All set on our end! Text us here anytime if something else comes up.
Thanks for texting! You’re in the right place, but we’re offline right now. We’ll pick this up first thing tomorrow.
This release marks a milestone at VirtualPBX: the launch of the all-new VirtualText, a unified messaging platform that brings SMS and webchat together in a single team inbox. To mark
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Here are the nuts and bolts of how we approach customer messaging in VirtualText. They’re here as a practical example of how conversations can stay organized and human, but with a little help.
Clear, timely communication goes a long way. This is how better customer experiences start, and lasting customer relationships are nurtured. Nice work!
Capture more leads, respond 24/7 with AI agents, and manage every message in one shared inbox. After your trial, you will be converted to our $99/mo VirtualText Chat Plan.
Schedule a time to tell us how your team works. No fluff, just a quick chat with someone who knows this tech inside and out and knows how to make it work for you.
We’ll answer, brainstorm, or just give you a number you can run with. If we don’t know the answer, we’ll find it. Zero pressure. No judgement. Just help.
