Not Just a Business Text Messaging App: Get Unified SMS and Webchat in a Shared Team Inbox
No more tab switching. No crossed wires. No missed messages.
Modern customers expect to reach you on their terms, whether that’s through a text message while they’re on the go or a chat widget while they’re browsing your website. VirtualText bridges this gap by unifying business SMS and webchat into one streamlined interface. By consolidating these channels, your team can manage all digital conversations in one place.
This unified approach doesn’t just benefit your internal team; it creates a friction-free journey for your clients. A conversation that starts as a quick question on your homepage can seamlessly transition to an SMS thread, allowing the customer to walk away from their computer without losing touch with your business.
Get Started With Your VirtualText Quote
Stop letting leads slip through the cracks when they leave your site. With VirtualText, you can turn a web chat into a text conversation that stays in your customer’s pocket. Schedule a brief session with a VirtualText product expert to review your needs and start your custom quote.
Never Miss A Customer Text Again
Deliver a smoother experience for customers and leadswith a shared team inbox
VirtualText Launch transforms your business communication by turning SMS into a collaborative powerhouse. Instead of webchats and texts being trapped on a single employee’s mobile device or business text messaging app, our platform centralizes every interaction into a shared inbox where your entire team can contribute. This visibility ensures that no lead goes cold and no customer question goes unanswered, providing a professional and consistent brand voice across every text sent and received.
24/7 Quick Responses and Timely Reminders with AI Agents and Integrations
Speed is the most critical factor in modern sales and support, and VirtualText gives you the tools to stay ahead of the clock. By leveraging AI agents, you can provide instant responses after hours, 24/7, or on any schedule you choose. Plus, these agents aren’t generic. Assign a role (like sales or billing) and instruct them to follow your playbook so answers are specific to your company. And of course, you can always step in. So whether you need a full-time AI agent or one that just handles the initial heavy lifting, like qualifying a lead or providing basic troubleshooting, before handing the conversation off to a human, AI agents make sure everyone gets a quick response.
Send Appointment Reminders and Order Updates with Our Business SMS API
While you can chat back and forth with customers and leads inside of VirtualText, you can also send messages automatically with our SMS API. Trigger from events in your CRM, online store, and more and see the messages right inside your business text messaging app.
Want to do something with your contacts or leads, too? No problem! VirtualText integrations allow you to sync contact information, push contacts to automations, and more.
Registering Your Business SMS Number Made Easy
Navigating the complexities of business SMS registration can be a daunting hurdle. We understand that you need to get up and running quickly while remaining fully compliant with industry regulations. We help your business get registered quickly with a hands-on approach where we do the technical heavy lifting. No endless back and forth or waiting for months to get registered. By managing your registration through VirtualText, you significantly improve your message deliverability and protect your brand reputation. We stay on top of the latest carrier requirements and compliance standards so you don’t have to.
Already registered? In some cases we may even be able to transfer your registration!
More Features Worth Reviewing
Shared Inbox
With a shared inbox, all your team’s messages are in one place. Collaborate, assign, and
AI Agents
Your team’s extra set of hands, AI agents can help exactly where and when you
Webchat
Customers overwhelmingly prefer webchat when they need help and your leads are more likely to
