Get details on calls for the last three months at a moment's notice. We offer the deepest and most complete level of reports of anyone in our market. And you can see traffic coming through the system as it happens so you know how many people are on hold or how many of your employees are taking calls.

Put caller ID to work with additional features that let you know when your call is a business call, not personal, or even what department the caller is trying to reach.

Let your voicemail take the call while you listen in, then pick up the call in mid-recording if you decide it is important.

Each phone number you have can be assigned its own greeting based on what you need callers to hear - different businesses, different departments, different marketing campaigns.

Using all or part of the caller ID for incoming calls, automatically route a VIP to priority support, block calls from telemarketers, or send your spouse's calls directly to your own extension - or any other custom routing you have in mind.

Determine how long you want each phone to ring before the call moves on to another phone or to voicemail. Answering a cell phone in Europe? Give that call a little extra time to reach you.

Every component in our system has at least one backup and usually several. System outages are very rare. And because we're hosted remotely from your office, a natural disaster or power failure in your area won't keep the calls from coming through.

The first TrueACD queue is free, each additional queue is just $15 per month.

When multiple people are ready to take calls, Virtual PBX can connect the caller to whoever has been available longest, making sure everyone does their part.

Patent-pending queue algorithms get your calls answered faster.

Keep everyone aware of whether there are callers waiting with a simple, unobtrusive signal to let people know they should keep calls moving.

Let your people have a little time to enter data or get a breather between calls - however long you feel they need.

Customizing your main greeting is just the start. With Virtual PBX, you can put your words onto everything - including information on hold, different greetings for each department, voicemail, and even a unique greeting for each phone number in your system.

You can receive and send faxes with no fax machine. Inbound faxes are available online or sent to your email. And you can send up to 100 pages outbound for free (5.9 cents per page after the first 100).

When you can't take calls, don't let your phone ring and leave callers waiting. Send them directly to your business voicemail.

Virtual PBX is not limited to just music. You can record and upload any kind of information for playback during holds.

Just like with your business welcome, each voicemail can also be customized to match your personality or needs.

When not available but needing to keep in touch, you can be notified of voicemail or fax messages using whichever device you want - or all of them at once.

Maintain and tweak your system with a few simple clicks of your mouse. Our secure administrative portal can be accessed through web browsers from any location.

By telling our system when your office closes, we can automatically route any additional calls to voicemail and/or change your greeting to let callers know you're closed.

Conferencing is built-in, allowing you to have conference calls anytime without the need to pay for a separate service involving more phone numbers and passwords. All plans have some free conference minutes, and additional minutes are charged at just 4.9 cents per minute.

A phone number that spells out a phrase or number you want. One time fee: $25/number

Get as many departments as you need, all with our advanced ACD Queues for intelligent and fast call routing. $15/queue per month. Maximum of 8 queues.

Automatically send callers to the correct office based on the area code of the caller. $25/month