Auto-Attendant (virtual receptionist)
Your calls are answered automatically and professionally and each caller is provided with options that you choose. No need for a full-time receptionist.
Custom greetings everywhere
Customizing your main greeting is just the start. With Virtual PBX, you can put your words onto everything - including information on hold, different greetings for each department, voicemail, and even a unique greeting for each phone number in your system.
Dial-by-name directory
If your callers don't know your extension numbers, make it easy for them to reach your employees by entering either a first or last name.
Virtual fax (receive and forward)
Virtual PBX automatically senses fax tones so you can use your system to receive inbound faxes and have them sent to your email or accessible from the Internet.
Follow-me calling
Calls can be routed to office, cellular, or home phones and can automatically follow you as you move from place to place.
Do-not-disturb
When you can't take calls, don't let your phone ring and leave callers waiting. Send them directly to your business voicemail.
Music-on-hold jukebox
When they're being transferred or on hold, customers can listen to one of the over 120 songs in our jukebox, or any that you choose to add.
Information-on hold
Virtual PBX is not limited to just music. You can record and upload any kind of information for playback during holds.
Voicemail with web and email delivery
After a customer leaves a voicemail, Virtual PBX can convert that voicemail into a sound file and make it available online or at any email address you want.
Personal greetings
Just like with your business welcome, each voicemail can also be customized to match your personality or needs.
Never full mailboxes
Make sure you get all the important messages your business needs, and never get embarrassed by telling callers your mailbox is full.
Phone, email and pager notifications
When not available but needing to keep in touch, you can be notified of voicemail or fax messages using whichever device you want - or all of them at once.
No busy signals
Having a caller be told that all lines are busy can end a transaction before it's begun. With Virtual PBX, calls always get through.
Web-based system management
Maintain and tweak your system with a few simple clicks of your mouse. Our secure administrative portal can be accessed through web browsers from any location.
Virtual calling card
You can place outbound calls through your business line, so that your caller ID is that of your company phone number and you can call from any phone, anywhere - even your sister's house in Kalamazoo.
No double-leg billing
Some companies charge for the call being made to your PBX separately from making the connection to your phone. We only charge once.
Day and night mode
By telling our system when your office closes, we can automatically route any additional calls to voicemail and/or change your greeting to let callers know you're closed.
Information-only extensions
Create extensions that callers can use to access frequently asked information such as hours of business or directions.
Additional phone numbers
You can have as many numbers as you need. Get different numbers to track marketing campaigns, to ring directly into a department, or for direct access to your VIP's. You can even support more than one business from the same Virtual PBX system.
Vanity Numbers
A phone number that spells out a phrase or number you want.
Number porting
Already have your own phone number for the business? You can port it to our service and keep your current callers.
SelectRoute™
This lets your callers enter numbers (product number, zip code, etc), to be sent to the right department. Have east coast calls go to eastern sales reps or route callers in Chicago to your retailer there.
GeoRoute™
Automatically send callers to the correct office based on the area code of the caller.
Additional ACD Queues
Get as many departments as you need, all with our advanced ACD Queues for intelligent and fast call routing.
Custom email templates
Make sure your business messages are never overlooked by adding your unique template to every message.
