Switching to VirtualPBX was one of the best business decisions we made for reliable, cost-effective telecom service. While the technology and savings were immediate wins, what stands out most is the personalized customer support. Over the years, it has felt like having an in-house team of dedicated professionals ready to solve any issue, technical or otherwise. I’ve never once been disappointed.
Desmond W. IT Director
Choose Flex or Pro. Both include the core features you need to go mobile-first from day one.
Transfer (port) your current landline for free or pick a new local number. We’ll handle the rest on our end.
Set up your system and route calls exactly as you’d like. Change it anytime, no tech skills needed.
| Feature | VirtualPBX | FluentStream (Ooma-owned) | Why It Matters |
|---|---|---|---|
| Business Texting | Included with modern messaging workflows | Supported, but reported workflow limitations | Customers expect fast SMS responses |
| Real-Time SMS Notifications | ✓ | Limited live visibility reported | Missed or delayed texts can slow customer response times |
| Caller ID Flexibility | ✓ | Reported limitations | Useful for multi-location/client-facing teams |
| Voicemail Routing | Flexible routing | Reported need for improvements | Helps direct calls/messages faster |
| Billing Simplicity | Straightforward account management | Reported billing concerns | Easier visibility into numbers and usage |
| Platform Modernization | Modern communications platform | Long-term customer reported limited evolution | Business communication expectations have changed |
| Reliability | 99.999% reliable | Strong reliability reputation | Stability matters for customer operations |
| Customer Support | US-based support | Offshore agents | Fast, clear, and quality support matters |
Capture more leads, respond 24/7 with AI agents, and manage every message in one shared inbox. After your trial, you will be converted to our $99/mo VirtualText Chat Plan.
Schedule a time to tell us how your team works. No fluff, just a quick chat with someone who knows this tech inside and out and knows how to make it work for you.
We’ll answer, brainstorm, or just give you a number you can run with. If we don’t know the answer, we’ll find it. Zero pressure. No judgement. Just help.
