Dash Business Phone System Interface

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Dash Billing FAQs

Dash Billing Screenshot - VirtualPBXAll new customers use the VirtualPBX Dash platform. The following list addresses the most common questions asked about Dash.

If you use vConsole, the legacy VirtualPBX management platform, please visit the vConsole Billing FAQs page for further information.

Don’t hesitate to contact us by calling 1-888-825-0800 for any questions not answered here.


General Billing Questions

Click on a question to show its answer.

  • What type of Payment does VirtualPBX accept?
  • What type of Debit or Credit Card do you accept?
  • On what date will my credit card be automatically debited each month?
  • What is a PSTN Block Traffic Fee?
  • How do I interpret the billing codes that are noted in my call logs?
  • Why does it appear like I am being double-billed on certain calls?
  • Why am I getting billed for outbound calls when I do not use my system for outbound dialing?
  • Why was I charged for DNIS termination?
  • How can my local number be listed in the 411 directory?
  • How do I cancel my account?
  • I recently cancelled my account but just received another invoice. Why?
  • My account has been cancelled. How may I reinstate my account?
  • How may I switch to a different plan?

Dash Billing Questions

Click on a question to show its answer.

  • How do I update my billing and credit card information?
  • How do I make a payment online?
  • How do I update my contact information?
  • How do I update my contact information if the primary contact is no longer with the company?
  • Can I have more than one person be the primary contact?
  • How do I change the ownership rights to my VirtualPBX?
  • I cannot find my invoice in my latest billing. Where did it go?
  • Where can I find a detailed summary of itemized charges on my bill?
  • Can I receive comprehensive logs detailing my call traffic regularly sent to me?
  • The service for my account has been interrupted. How may I turn my service back on?
  • How do I enable dialing out to international phone numbers?