Your business is our priority. Get started instantly with free number porting, seamless onboarding, and no downtime.
You built your business on your number. We’ll port your number over, sometimes in as little as a few minutes.Â
Customers won’t notice you’re in transition because your calls never skip a beat, even during porting.
We launch you with a clean, professional call flow so you can go live before touching a single setting.
Running low on bandwidth? We can set it all up for you, do it with you, or give you the keys. Your choice.
Most digital phone systems work the way they want, not the way you want, but VirtualPBX Business Phone is different. With 3 plan tiers, built-in options, and controls for the robust features you need, you can rest assured your phone system won’t dictate the way you do business.Â
You’re in charge of how calls are handled and distributed. Custom call flows and programmable voice allow you to advance the way you route calls through your system—route dynamically based on caller ID, customer information, or caller input. It’s your call!
Like your company’s own personal air-traffic controller, auto attendant guides callers to ensure they reach the right person, department, or message quickly – they can even share your directory. Use multiple auto attendants to build decision trees in our simple web interface.
VirtualPBX offers the most intuitive business hours options available. Set your hours and our interface will help you route calls for business, lunch, and personal hours or any scheduled time you need. Input anything from holidays to after hours services and never worry about a missed call again.
Audio conferencing is available as three-way calling to add and drop members quickly, or as teleconferencing if expanded group reach is desired. Video conferencing is also available on select devices, including video-enabled desk phones.
Show up like the professional you are with your business name in the caller ID. Use our apps or call masking to show this ID on calls made from your cell phone and change the ID on the fly with dynamic caller ID.
Create a steel trap for the information that flows into your business with call recording. Choose which calls get recorded, read the transcripts, and connect them to your existing tools with integrations.Â
Define users in ring groups and let calls ring to that entire group at once or in any order you choose. For more advanced department options, like skills-based routing, agent wrap-up time, even load distribution, and live monitoring, ACD Queues Pro makes scaling and managing your business convenient and informative.
Flexibility to answer calls the way that works best for you and your team. Forward business calls to an existing phone, use our softphone app for mobile or desktop, make calls in your browser with the Web Phone, or use traditional desk phones. The choice is yours – or, choose multiple options with follow-me calling to ensure you never miss a call.
Highlight your company’s true brand identity from the moment a call is placed with our custom greetings manager. Upload your own recordings, use text-to-speech, record them over the phone, or order professional greetings. Extend your identity through hold music and messages – upload your own or choose from our library.
Whether it’s a vanity number or just the local number you’ve been using for the last decade, your main business number is part of your brand and you fully control the experience. When you need a shortcut, DID numbers and unlimited extensions connect callers to your team members directly.
While fax is the most commonly relied-upon method for securely transferring documents globally, the equipment, upkeep, and access can be a pain to maintain. With virtual fax, you can securely send faxes right from your email.
VirtualPBX integrates natively with a library of CRMs, giving you clean record-keeping and click-to-call while Amazon AWS stores your media securely. When you’re looking for something a little more bespoke, our Zapier, Webhooks, and API integrations let you fully customize your workflow.
All plans include call logs for easy reference and insights for immediate visibility into call volumes and team performance. With real-time dashboards, teams can monitor peak call times and KPIs. Our most advanced call reporting, with several dozen pre-built and customizable reports also includes the ability to tag calls and note dispositions.
When inbound call volume becomes too much, park calls yourself or allow others to park them while you keep fielding the traffic. Use built-in buttons on your phone or enter feature codes to park and retrieve calls. Need to refer a client to billing or support? No problem. VirtualPBX advanced transfers function similarly, and you can even brief colleagues before transferring or see who is busy with BLF keys.Â
Your customers may already be texting you. If you’re not ready for full texting, text forwarding is a great way to push texts to an email address or webhook without needing to register. For full texting capabilities, including AI agents, scheduling, sentiment analysis, and integrations, check out VirtualText.
Set greetings, send voicemail messages and transcriptions to email, and use integrations for storage and notifications, all with dynamic individual and team voicemail boxes inside your virtual voicemail system.
Whisper, barge, and steal allow managers the ultimate check-in tools on live calls. Managers can speak to their agent without the caller knowing using whisper. Barge allows managers to enter a live conversation. And with steal, a manager can take over a call, removing the agent entirely.Â
 With VirtualPBX, enterprise-level communication solutions aren’t just for publicly held, Fortune 500 companies. We’re proud to display and serve businesses just like us and just like you.
Answers to your questions are a click or call away.
Talk with a specialist, chat with us,
or call (888) 448-1866.
Capture more leads, respond 24/7 with AI agents, and manage every message in one shared inbox. After your trial, you will be converted to our $99/mo VirtualText Chat Plan.
Schedule a time to tell us how your team works. No fluff, just a quick chat with someone who knows this tech inside and out and knows how to make it work for you.
We’ll answer, brainstorm, or just give you a number you can run with. If we don’t know the answer, we’ll find it. Zero pressure. No judgement. Just help.
