Voicemail

Setting Up Your Voicemail Box

Please note that users will have a voicemail box automatically associated to them. There is no need to create a voicemail box for an existing user.

  1. From the Dashboard click on Voicemail Boxes
  2. Click on Add Voicemail Box
  3. Fill out the Adding a Voicemail Box form
  4. Next click on Advanced and select Greeting Media
  5. Select a previously uploaded file or upload the appropriate file you would like to use for your Voicemail Box Greeting. Files should be either .WAV or .MP3.
  6. To upload a file, click the upload button. Next click browse and select the media file from its location on your computer. Click the blue upward arrow icon to begin the upload. When you are finished, click Save Changes.
  7. Next, click on Advanced and select Options. Please make sure to check the box in front of Already Setup.
  8. Next add recipients by clicking on Advanced and select Recipients. Please note, the voicemail box must have a greeting associated with it before you can add recipients.
  9. Recipients allows you to email selected people when the voicemail box gets a message. For User voicemail boxes, the email addresses you add here are in addition to the user’s email address given at signup.
  10. Click on Add New Recipient to enter an email address.
  11. Click on Add. At this point, you may add additional email addresses one by one. Once you have entered one, click Add to add another.
  12. Click on Save Changes when you’re finished.

Retrieving Voicemail Messages

The first time you access your voicemail box, the system will prompt you to set up the voicemail box including setting up a PIN. If Smart PBX Directory is enabled on your account, you will be prompted to state your name after creating a new PIN. This will be played back for confirmation if there is more than one person meeting the criteria for the name search.

You may save or delete voicemails once you are finished with them. Please bear in mind that you can only store up to 100 voicemails before the voicemail box is full. We recommend selecting the option to “Delete after notification” under the Voicemail Box Advanced Options to avoid having a full voicemail box.

From an Auto Provisioned VoIP Phone:

  • Press the Message button on the phone
  • Enter your message box number followed by the # key
  • Enter your password/PIN followed by the # key

From a Cell Phone/Landline:

  • Call into the main number (the main number should be ring to the Virtual Receptionist)
  • Enter *97
  • Enter your message box number followed by the # key
  • Enter your password/PIN followed by the # key

From the User Portal (Users):

  • Login to dash.virtualpbx.com – enter your email address, password, and the account name (normally your company name)
  • Regular users will be taken directly to the User Portal, which show voicemails, call history, and settings

Note: This is for the default voicemail box created for the user. Not for any manually created voicemail boxes.

From the User Portal (System Admins):

  • Login to dash.virtualpbx.com – enter your email address, password, and the account name (normally your company name)
  • Click on the User Portal link in the top right of the page
  • The User Portal shows your individual voicemails, call history, and settings
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