Tag: Call tracking
Posted on August 18, 2010 by Paul Hammond
If you’ve ever called a customer using your home phone or cell phone, thanks to caller ID, then you’ve also given away your personal number. And if you’ve ever had a client or business partner who is, shall we say, enthusiastic about staying in contact, this can be an issue. Even in this day and age of distancing ourselves from the traditional 9-5 and international remote working options that blur the lines between work time and free time, nobody wants to have their personal lines going off when it’s time to be left alone. That’s why it’s so important to keep your private numbers private and your work numbers for just that, work. But because that’s increasingly difficult with the nearly 24-hour business cycle that some segments operate in, it’s just as helpful to show your company phone number from any phone you’re working from.
Show Your Company Phone Number from Any Phone
There, not that you’ve said what you want to do, it’s just a matter of making it happen, right? More or less. In fact, with the right technology at your disposal, you can eventually make it so that any phone is a work phone. If that sounds like magic then let us be the wizards and witches of your business telephone dreams! With an advanced business telephone system powered by VoIP (Voice over Internet Protocol), you and your employees can have the final say over what numbers get shown over the caller ID of the people you dial-out to. That means that for businesses operating on one of the Dash Business Phone Plans from VirtualPBX, switching and assigning the caller ID is as simple as a few clicks of the mouse. Thanks to Dash’s simple and intuitive interface, there are a couple of different ways to show your company phone number from any phone.
How to Show Your Company Phone Number from Any Phone
Initially and by default, Caller ID on Dash is set at the account level which means that every device on the account will show the name and number of the business as you’d like it to appear. That would automatically cover every device that is connected to your company’s pooled number of minutes from mobile devices, web phones, desktop phones, and even softphones, too. As long as the device is in your company’s business telephone ecosystem, you can show the same number on caller ID from it. There’s also the ability for this to be controlled at the individual user level, too. That means that admins can set controls for their agents to include permissions that allow them to edit their outgoing caller ID information individually. This can happen in such a way that the individual employee can pick and choose the when to show your company phone number from any phone. Specifically, to set Caller ID within Dash, all an employee would have to do is log on and toggle through available devices to find the one he or she wanted to use. This allows for the user to make changes that then override the defaults of the company for that particular employee. No matter how you choose to design your outbound caller ID information, you can leverage the VirtualPBX Customer Support team and their online guides on how to use Caller ID to show your company phone number from any phone. And when you’ve done that, you can be confident that your personal numbers will always stay personal, no matter what!
Posted on August 6, 2010 by Paul Hammond
If you haven’t already heard about it, the FCC is releasing the 855 prefix for toll-free numbers on October 2, 2010. Since none of those numbers are currently taken, numbers like 855-Call-Now or 855-855-8558 should be available. All of the 855 numbers — all 7+ million of them — will be available for reservation on October 2nd, all at once. When that happens, every company that has access to the nationwide toll-free number database will reserve as many numbers as they can, as fast as they can.
Since Virtual PBX has direct access to the nationwide toll-free database, you can get in line to have us make a grab for your numbers of choice on your behalf. And unlike many other toll-free number ordering services, we charge nothing to place orders for up to 25 numbers, and only $25/each for the numbers successfully reserved for you. Now’s the time to try for a special toll-free number that’s always been unavailable in the past. An opportunity like this doesn’t come around very often.
To place an order, click here and enter your request. Again, the first 25 attempts are free, just $2 each after that, and only $25 for each number successfully reserved. Other companies are marking up these numbers to make a huge profit. VirtualPBX is just trying to give our customers what they want.
For more information about why you might need a toll-free number, please continue reading…
Why Use Toll-Free Numbers
There could be a very long list of reasons why a business or person would use a toll-free number. However, one could narrow it down three general reasons::
Visibility: If you want to show a local presence, then market your local number so your callers know that you’re local to them. Small to medium sized businesses typically fall into this category. However, if you are marketing your services to customers that are not within your local area, then a toll-free number is the best way to go.
Protect Your Branding: get your company name or the toll-free version of your local number. In the case of this post, get the 855- version of your current toll-free numbers
Polite to Consumer: it essentially rolls out the red carpet to the caller, letting them know that they can call you from where ever they are for no cost to them.
Convenience: With no cost to the caller, it’s very convenient for the caller to dial a toll-free number. Sometimes people with kids in college or family members living outside the immediate area will get a low-cost toll-free number strictly for the convenience of communication. With toll-free, it reduces the excuses for not calling!
With that information in mind, now’s the time to get your 855 number. Remember, in order to place an order, click here and enter your request. If you have any questions, please don’t hesitate to let us know at 888-825-0800, option 1 for Sales.
Posted on May 19, 2010 by Paul Hammond
Lots of information flows through your business’s phone lines. Potential customers who don’t leave contact information could still be reached if you had access to their caller ID. Marketing spending results could be tracked precisely if you could find out exactly how your call volume has been affected. Managers could confirm the movement of calls, showing that they’re processing leads and their staff is working properly. All of this and more is possible with virtual numbers from VirtualPBX.
But just having a plethora of raw call information is difficult to manage and hard to decipher. So here at Virtual PBX, we give your organization the ability to host an unlimited amount of phone numbers and forward those to all kinds of different destinations, while still tracking all the information and processing it into a set of easily manageable reports. Virtual numbers can further be specialized by having its own greeting as well as directing callers to specific destinations within the Virtual PBX.
Basically, any company trying to track caller response to advertisements, promotions, campaigns, find out about missed sales or prove proper call management needs to be able to get the records that show those pieces of information organized based on the phone numbers dialed. And anyone trying to direct calls to dedicated sales teams, handle multiple businesses, provide access to multiple retail locations, or give VIP access to special clients would benefit from being able to have individual virtual numbers for each of those possible purposes.
So there are many reasons to use extra phone numbers — and every reason is very specialized. Using extra numbers to support a franchise is going to be completely different from tracking marketing information from inbound callers. The Marketing group is going to want one or more phone numbers for each advertisement, promotion, or campaign. By doing this, they can measure their advertisement effectiveness, and thus optimize their advertisement costs. This is accomplished by tracking all call detail such as caller ID, date and time of the call, call duration, and destination of the call – even on missed calls and, in most cases, callers who have blocked their caller ID. Franchisors, on the other hand, may want to track similar information, but at the same time they need to get the calls directed down to their franchisees and regional offices as fast as possible.
Regardless of the needs of your business — from individuals, to home offices and small businesses, to large enterprises — you only pay for what you need, with no wasted resources or dollars. With the ability to track and route a company’s inbound calls like no other call forwarding, call tracking, or virtual phone system in this market, the Virtual PBX service with virtual numbers is the best choice for companies serious about measuring and optimizing the flow of information and budgets.
Posted on July 16, 2009 by Paul Hammond
Part 2 of today’s double-header, hosted PBX versatility
A not-so obvious benefit of a hosted PBX solution such as Virtual PBX is the versatility of the system and the ability to modify, configure, and use the system for almost any business or purpose. The reliability of the system allows it to act as remote backup phone system that provides instant, automatic failover. With the ability to point multiple phone numbers to different locations along with comprehensive reporting and logging services a business can implement remote call tracking solutions for marketing, advertising or other needs. And if you’re attempting to offer “virtual” customer service to your clients, there’s no more valuable a feature that you can have in a phone system than automatic call distribution – an intelligent call routing mechanism that sends callers to virtual departments and their representatives. One particular market where customer service is critical is franchising.
Our COO Greg Brashier (@gbrashier on Twitter) recently penned an article in Franchise Update magazine detailing how a hosted PBX provides a cost-effective solution for franchising organizations that are keyed in on customer service.
Who’s on Hold?: Hosted PBX Offers A Cost-Effective Fix For Customer Service
With the downturn in the economy, good old-fashioned customer service can be a major differentiator for businesses trying to keep their existing customers and attract new ones.
Businesses that interact with and sell to customers over the telephone must be particularly vigilant that their phone technologies don’t inadvertently alienate their customers. Positive perceptions can quickly erode if customers encounter too much on-hold time, unclear directions on how to reach appropriate service personnel, or (the most dreaded of outcomes) a busy signal.
Many companies are finding that hosted private branch exchange (PBX) phone service technology can be a cost-effective tool that also helps them improve their phone presence and customer responsiveness.
A hosted PBX service provides customers with advanced phone answering and call-routing features–without the expense of purchasing their own PBX hardware or the added costs of installation, ongoing maintenance, and support. It’s ideal for small and mid-sized firms, companies with a distributed workforce, and those that want toll-free number services.
Vicorp Restaurants, which owns Village Inn and Bakers Square restaurants, is widely known for its award-winning freshly baked pies. However, its archaic phone system had started to become a liability during the company’s busiest time of the year, Thanksgiving through Christmas. A large number of customers seeking to order pies received busy signals or were put on hold for long periods before reaching a live person who could help them. Vicorp decided it was time to establish a more efficient way to handle the holiday rush and provide great service for its pie-loving customers…