SmartID Caller ID Settings


Auto-Attendant Caller ID Settings

  1. From the Auto-Attendant page, click on Advanced Configuration.
  2. Scroll down until you see the SmartID Caller ID Delivery Section. There are 2 subsections – Incoming Extension Caller ID and Outbound Dialing Caller ID. In both sections you have the option to allow extension owners to override their Caller ID delivery settings.
    • Incoming Extension Caller ID: this is for calls coming into the system to be received by an extension. If the radio button is active in front of Originating phone number (ANI), the system will report the inbound caller’s phone number as the inbound Caller ID (reports, call preview detail, voicemail etc.). If the radio button is active in front of PBX number dialed (DNIS), the system will report the phone number they called into (your VirtualPBX phone number) as the inbound Caller ID (reports, call preview detail, voicemail etc.). Please note that if the inbound Caller ID is blocked, your VirtualPBX system will default to the PBX number dialed.
    • Outbound Dialing Caller ID: this is for cellphone or landline users who call into the system and then make an outbound call. If the radio button is active in front of Originating phone number (ANI), the system will report the inbound caller’s phone number (the extension owner’s phone number) as the Caller ID. If the radio button is active in front of PBX number dialed (DNIS), the system will report the phone number they called into (your VirtualPBX phone number) as the Caller ID.

  3. Click Update when you are finished making changes.


VoIP Phone Caller ID Settings

  1. If you are using a VoIP phone, you can control your outbound Caller ID. Start by clicking on VoIP phones.
  2. Click Manage next to the VoIP phone that you wish to work with.
  3. Scroll down to CallerID and use the pull down to select which phone number you wish to use. The phone numbers listed are your VirtualPBX phone numbers and are the only options available.
  4. Click Update when you are finished making changes.


CNAM – Caller ID Name

CNAM allows you to display your company or personal name as part of your Caller ID. A few things to note:

  • Only local (US and Canada) telephone numbers are offered with CNAM support at this time. Toll-free and international numbers are not compatible.
  • Not every carrier supports CNAM. This means that some calls you place will not display your name, while others will.
  • Cellphone providers have different policies regarding CNAM – some charge to have the names display on your phone.
  • If a cellphone’s contact list has the phone number with a name associated with it, the cellphone’s contact list info will override the CNAM information you’ve provided.
  • CNAM entries are limited to 15 characters, including spaces and/or special characters.
  • It takes up to 7 business days for a CNAM update to propagate through each carrier’s CNAM servers.

To update your CNAM entry, send an email to porting@virtualpbx.com, including the local phone number(s) and the Caller ID (up to 15 characters) you want to be displayed. Once we have submitted this information, we will email to let you know that the submission is complete. At this point, it will take up to 7 days for the change to take full effect.

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