Polycom v4 Third Party Setup Guide (vConsole)

Adding Softphone credentials to your VirtualPBX vConsole account allows you to:

  • Quickly add a 3rd party VoIP phone to your system
  • Use a softphone application on your laptop or mobile device

Softphones are billed based on your current service plan. You can check your current plan information in the billing portal.

Softphone credentials may be used on more than one device. For example, both your laptop and mobile phone can be used. Please note that the same credentials cannot be used simultaneously, i.e. only one device can be on at a time, others must be off. This guide is only for Polycom phones running version 4 Firmware.

  1. Login to your VirtualPBX account as an admin.
  2. Click on the Admin tab.
  3. Click on the VoIP Phones menu option.
  4. Click on Add Softphone.
  5. Click on Add 3rd Party Softphone.
  6. Please read the pop up window. This notification lets you know that this may increase your monthly bill. Click I understand to agree and continue.
  7. Record the username, password, and server. Click Manage Softphone to continue.
  8. Click on Assign across from Owner Extension.
  9. Choose the extension you wish to assign the Softphone to. Click Update.
  10. Click Back.
  11. Change the Status to Enabled and click Update. If you are using this for a 3rd party physical desk phone, please click on Assign Address to assign the e911 Address for the phone.
  12. Click on Extensions.
  13. Click Edit next to the extension that you assigned the softphone to. If you assigned the Softphone to your own extension, click on Call Routing.
  14. In the new window, click on Manage next to the Softphone.
  15. Click Insert into Call Routing.
  16. You will now want to login to the phone’s web user interface to complete the provisioning of your phone. To Access the Phone’s Web interface, press the Menu button on the phone.
  17. Select Status.
  18. Select Network.
  19. Select TCP/IP Paramaters.
  20. Under DHCP Enabled, you will find the phone’s Local IP Address.
  21. Go to a computer on the same local network as the phone. Using your computer’s Web Browser, enter the IP address you found on the device.
  22. Login page – please note, the login information given below is the factory default info. If the login password does not work, you will need to contact the device manufacturer:
    Login As: Admin
    Password: 456
  23. To program your phone, click on the Settings tab.
  24. Next, select Lines from the menu.
  25. On the Line 1 > Identification section:
    Display Name / Authentication User ID: The username of the softphone found in the vConsole
    Address: The SIP URI of the softphone found in the Vconsole
    Authentication Password: The password for the softphone found in the Vconsole
    Label: Enter the VirtualPBX extension number or VoIP phone name
  26. Under the Line 1 > Server 1 / Server 2 sections:
    Server 1 Address: registrar1.virtualpbx.net
    Server 1 Expires (s) 3600
    Server 2 Address: registrar2.virtualpbx.net
    Server 2 Expires (s): 3600
  27. Click Save – phone may reboot.
  28. Select Settings (Top) > Audio Codec Priority from the menu.
  29. Set Audio Codec Priority as following: Move G.722, G.711Mu, and G.729AB to the In Use section. Codecs are used in order starting from the top.
  30. Click Save – phone may reboot.
  31. Click on Settings (top) SIP section (left).
  32. Under SIP > Local Settings enter:
    Digitmap: [2-9]11|123123T|0T|011xxx.T|[0-1][2-9]xxxxxxxxxT|[2-9]xxxxxxxxT|[2-9]xxxxxxT|[1-9]xx.T
    Digitmap Timeout: 1|1|2|2|2|2|2|3
  33. Click Save – phone may reboot.

You have now successfully added your Polycom phone to your VirtualPBX account. You may dial 123123 from the phone to test the registration status.

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