FAQs: System Configuration

The following is a listing of some of the more common questions asked about VirtualPBX system configuration. If you don’t find your answer here, please contact us by calling 1-888-825-0800 and we’ll be happy to answer any questions you may have. The following procedures are most relevant to users with System Administrator access.


Basic Configuration

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  • How do I change what music is played on my VirtualPBX system?
  • How do I determine what information my extension owners hear when they receive a call?
  • How do I set up call recording on my VirtualPBX system?
  • How do I use a live operator when one is available and an auto-attendant otherwise?
  • How do I change the system time on my VirtualPBX?
  • How do I add or remove an extension from the vConsole?
  • What settings can be changed on an extension?
  • I have extension owners that will be traveling out of the country. What settings do I change so that they can receive Canadian or International calls?
  • How do I change an extension owner’s dialing privileges?
  • How do I change an extension owner’s passwords?
  • How do I create an information-only extension?
  • What is the difference between an extension and an ACD queue?
  • How do I log an extension owner into or out of an ACD queue?
  • Why do I receive an error when I try to add an extension owner to an ACD queue?
  • How do I enable/disable skills-based ranking for an ACD queue?
  • How do I change an extension owner’s skills-based ranking?
  • How do I change the name of an ACD queue?
  • How do I change what music a caller hears when they are on-hold in an ACD queue?
  • How do I determine what information my extension owners hear when they receive a call from an ACD queue?
  • Can an ACD queue receive faxes?
  • I have multiple phone numbers ringing into my Virtual PBX. How do I change where these numbers ring to?
  • How do I identify the phone numbers in my system by name?
  • How do I enable/disable conferencing?

Advanced Configuration

Please click on a topic to expand or collapse the solution.

  • How do I create/delete an AutoRoute number?
  • How can an AutoRoute number be modified?
  • When should I use AutoRoute?
  • Can I record my own auto-attendant message?
  • How do I enable Night Mode?
  • How do I schedule an automatic switch to Night Mode?
  • What is the difference between SelectRoute and AutoRoute?
  • When should I use SelectRoute?
  • How do I create/delete a SelectRoute?
  • How can a SelectRoute be modified?

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