FAQs: Porting

The following is a listing of some of the more common questions asked about VirtualPBX porting. If you don’t find your answer here, contact us by calling 1-888-825-0800 and we’ll be happy to answer any porting questions you may have.

The following procedures are most relevant to users with System Administrator access.

Please click on a topic to expand or collapse the solution.

  • How do I contact the Porting Department?
  • How do I port a number that I currently own to VirtualPBX?
  • Why am I not allowed to list a number that I am porting as my primary contact number?
  • Why do I have to fill out and fax different forms in order to port toll-free and local numbers?
  • Do I have to fill out an LOA for each toll-free or local number that I am porting?
  • How long does it take to port a number?
  • It has been more than 6 weeks since I submitted my porting documents. Why is it taking so long?

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