Billing FAQs

The following is a listing of some of the more common questions asked about billing. If you don’t find your answer to your billing questions, please contact us by calling 1-888-825-0800 and we’ll be happy to answer any questions you may have.

The following procedures are most relevant to users with System Administrator access.

Please click on a topic to expand or collapse the solution.

  • How do I update my billing and credit card information?
  • How do I make a payment online?
  • What type of Payment does VirtualPBX accept?
  • What type of Debit or Credit Card do you accept?
  • On what date will my credit card be automatically debited each month?
  • How do I update my contact information?
  • How do I update my contact information if the primary contact is no longer with the company?
  • Can I have more than one person be the primary contact?
  • How do I change the ownership rights to my VirtualPBX?
  • What is a PSTN Block Traffic Fee?
  • I cannot find my invoice in my latest billing. Where did it go?
  • Where can I find a detailed summary of itemized charges on my bill?
  • Where can I find a detailed summary of what calls were passed through my system?
  • Can I receive comprehensive logs detailing my call traffic regularly sent to me?
  • How do I interpret the billing codes that are noted in my call logs?
  • Why does it appear like I am being double-billed on certain calls?
  • Why am I getting billed for outbound calls when I do not use my system for outbound dialing?
  • Why was I charged for DNIS termination?
  • How can my local number be listed in the 411 directory?
  • How do I cancel my account?
  • I recently cancelled my account but just received another invoice. Why?
  • My account has been cancelled. How may I reinstate my account?
  • The service for my account has been interrupted. How may I turn my service back on?
  • How may I switch to a different plan?
  • How do I enable dialing out to international phone numbers?

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