Virtual Receptionist Fallback

The following setup allows an incoming caller to be routed first to an individual (for example, a receptionist) or a ring group. If the individual or group is unable to answer, the caller will be sent to the virtual receptionist. The virtual receptionist will then play a greeting with menu options that the caller may select to be routed to a specific department or the main company voicemail. If the users in a department cannot answer for any reason, the user will be sent to that department’s voicemail box.

Follow the steps in the graphic below:

Virtual Receptionist Fallback


Additional Support

We’re here to help! If you have any questions about your Dash system feel free to reach out to us via email at support@virtualpbx.com, online chat in your Dash system or here on our website, or by phone at 888.825.0800. The following guides will give you detailed instructions on how to configure features outlined in the steps above.

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