The following is an example of a setup for a business that needs to route calls to multiple departments. Here, a caller enters your system through your main number and is presented with options during the main greeting. When the caller selects their desired destination, the call will be sent to the corresponding group. If the call is not answered or all users are already on a call, the caller will be sent to the assigned voicemail box. Note that you may select multiple recipients for email delivery of voicemails.
Follow the steps in the graphic below in order to properly configure a multi-department setup.
We’re here to help! If you have any questions about your Dash system feel free to reach out to us via email at [email protected], online chat in your Dash system or here on our website, or by phone at 888.825.0800. The following guides will give you detailed instructions on how to configure features outlined in the steps above.