Dash Business Phone System Interface

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Dash User Portal

  1. Start by going directly to dash.virtualpbx.com or click on the Dash Login link on virtualpbx.com.
  2. To login, enter your email address, password, and the account name (normally the company name).
  3. The first time you login, the step-by-step wizard will prompt you for a brief tour. Please read the box and click Let’s get started to begin.
  4. You can always come back to this page by clicking on your name at the top of the page.
  5. Click Roger That to exit the wizard
  6. Click the gear icon to edit a particular section
  7. Email Address allows you to change the email address associated with your user account
  8. Password allows you to change the password used to login to Dash
  9. Timezone & Language lets you adjust your timezone and language preferences
  10. Date and Time Display lets you change how the date and time show up
  11. Click on the Hamburger Menu icon, then click on User Portal.
  12. The User portal shows your voicemail, call history, faxes, contact list, conferences/settings, and your general settings/devices.
  13. Voicemail will show your voicemails. You may save or delete voicemails once you are finished with them. Please bear in mind that you can only store up to 100 voicemails before the voicemail box is full. The Play and download icons are to the far right. Use these to play back your messages or download them to your computer. For the full Voicemail guide, please click here.

  14. Click on Call History. Call History displays your inbound and outbound calls in the date range selected
  15. Click on Faxes to view your Fax Log. The Fax Log shows you your inbound and outbound faxes in the date range selected. You also have the option to download a fax to your computer.

  16. My Contact List shows other users’ extensions/contact numbers as well as ring groups and some useful phone-based options.
  17. Conference allows you to control your conference via the User Portal. Here is a conference in session.
    • Invite Participants is for other users on your Dash account.

    • You can select the other people to invite to the conference.

    • Lock allows you to prevent other people from joining a conference that is already in progress.

    • Click the lock icon again to unlock.
    • Mute Participants mutes all participants.
    • Hangup, ends the conference.
    • For individual participants, you can Mute or Unmute.
    • Deafen or Undeafen participants.
    • Or remove a participant by clicking on Kick.
  18. Settings & Devices allows you to control your Call forwarding and see the status of your devices.
  19. Settings & Devices also allows a user to enable Call Forwarding and set the number to forward calls to.

    • Click on the box next to Enable Call Forward.
    • Enter 1 then the area code and phone number of where you want calls to be forwarded to.
    • Click on Save.

    Note: Call Forwarding is designed to send calls to a cell phone or landline that is NOT a device on the user. Generally speaking, this is for rare or time to time usage vs everyday usage.

    Keep Caller ID: will maintain the inbound callers callerID when the call is forwarded. If this is not checked the number the inbound caller dialed, will show up as the caller ID to the receiving device.