- Warm Transfers – introduce your caller before completing transfer
- Cold Transfers – immediately transfer your caller
- While on a call press the + sign.
- Enter the extension you wish to transfer the call to and then tap the call button.
- Merge the call by pressing the merge icon.
- Introduce the caller and when you’re ready, tap the split icon.
- Tap on the More icon (…) and then Transfer to (extension).
- Tap on the More icon (…) and then Transfer.
- Enter the extension you wish to transfer the call to, then tap on the green button with white arrow.
- The call has now been transferred. If you are on this screen, tap your phone’s back arrow to get to the Softphone’s options page.