VirtualPBX Softphone – Transferring Calls on Android Devices

• Warm Transfers – introduce your caller before completing transfer
• Cold Transfers – immediately transfer your caller

Warm Transfers

1. While on a call press the + sign.
   
2. Enter the extension you wish to transfer the call to and then tap the call button.
   
3. Merge the call by pressing the merge icon.
   
4. Introduce the caller and when you’re ready, tap the split icon.
   
5. Tap on the More icon (…) and then Transfer to (extension).
   

Cold Transfers

1. Tap on the More icon (…) and then Transfer.
   
2. Enter the extension you wish to transfer the call to, then tap on the green button with white arrow.
   
3. The call has now been transferred. If you are on this screen, tap your phone’s back arrow to get to the Softphone’s options page.