Parking and Retrieving Guide
Parking a call is when you “park” a caller on hold in a designated parking spot. The call can then be “retrieved” up by another VoIP device on the account. On Dash this can be done in a couple of ways. Typically this is done via feature codes or via programmable keys on an auto provisioned VoIP phone.
Keep in mind that when using feature codes that Dash is essentially using a temporary extension/voicemail box number as the parking spot number. This means you cannot reuse an existing extension number or voice mailbox number when you park a call.
Feature Codes for Call Parking
- Park *3
When someone is on a call and you wish to park the call first press the transfer button and then enter in *3777. The *3 is the command to park, and the 777 is the parking spot, although you can use any parking spot number you’d like. This puts the call in parking spot 777. You can find how to retrieve the call in the “Retrieve” section a bit lower in this guide.
- Valet *4
Provides the next available parking spot number and places the call in that parking spot. The person initially receiving the call first must press the transfer button and then enter in *4. Once that is done the call will be parked and the system will provide a parking number. This number is needed to retrieve the call. Any user then goes to another VoIP device on the account and presses *5+ parking spot number and send. This will retrieve the call on the new device.
- Retrieve *5
To retrieve a call press *5 + the park or valet parking number number. Using the above example in “Park”, you would simply go to the other VoIP device, press *5777 and then send, as if you’re making a call. *5 is the command to retrieve, and 777 being the parking spot number.
Misc Parking Info
- Call Park Duration: A parked call can stay in the parking spot for up to 2 minutes. After this timer expires, the original phone will start ringing again with the parked caller returning to that device.
- Time Between Parking: Once a parking spot has been used, it cannot be used again for approximately 30 seconds. So if you need to park a second call immediately after a previous call has left a parking spot, you will want to use a different parking spot number for the second call.
- Busy Lamp Field Setup: To set up your Auto-provisioned VoIP phone’s BLF keys, please follow the guide found here.
- Extension/Voicemail Number Conflicts: By default when using the VirtualPBX Dashboard to set up the Combo Keys for parking, the system will default the parking spots to 1-10. If you have an extension or voice mailbox that matches 1-10 then your VoIP phone may not accurately display that you have parked a call.
- Parking Spot Number: When using personal parking, the parking spot number will match the extension number of the user you set up the personal parking spot for. Example: If your personal parking spot key is set up for Bob, the parking spot number will match Bob’s extension number.
- View Parked Call Status: If your VirtualPBX plan includes the Monitor feature, then system admins can use the Monitor to view the status of parked calls. The below example shows a parked call using a Yealink’s feature key that was set up via Dash.
If you’re interested in the Monitor feature, please contact the Account Services team to review your current plan or switch to a plan that includes the Monitor feature.