Support

Panasonic TGP 500/550

First, Create a Softphone or Retrieve Your Credentials

  1. In the Dashboard, click on Users
  2. Click Devices alongside the user you wish to assign the device
  3. Click Choose Device and select Softphone
  4. Change your device name and click Create Device. Record this information to use in your Panasonic TGP 500/550 setup. You can always return to reference your credentials by clicking on devices (under users) and selecting the device.
  5. Click Save Settings

Provisioning Your Panasonic TGP 500/550

  1. First, you’ll need your IP Address
    • Press Menu (center joystick)
    • Enter #501
    • Write your IP address down
  2. Next, enable Web Interface
    • Press Menu (center joystick)
    • Enter #534
    • Set Embedded Web to “On”
    • Press Enter
  3. Enter IP Address into Web browser
    • Username: admin
    • Password: adminpass

    4. VoIP > SIP Settings > Line 1

    Phone Number: Enter what you want displayed (does not display on TGP50 Handsets)
    Line ID: Enter SIP Username
    Registrar Server Address: 8.30.173.27
    Registrar Server Port: 7000
    Proxy Server Address: 8.30.173.27
    Proxy Server Port: 7000
    SIP Service Domain – Enter realm
    SIP Source Port – 7000 (increased by 10 for each line)
    Authentication ID – Enter SIP Username
    Authentication Password – Enter SIP Password
    Enable SSAF (SIP Source Address Filter): Yes
    Click “Save” on Bottom

    Telephone > Call Control > Line 1

    Voice Mail Access Number – *97
    Click “Save”

    Telephone

    After programing multiple lines as necessary, you can use the “Telephone” tab to determine which lines ring/use which handsets. The top part “Grouping Handset/Handset selection for receiving calls” tells the Panasonic base when a call comes in on Line X, ring handset X. In the example below, line 1 will ring all registered handsets (1-6). You can program line 1 to only ring handset 1, or handset 3 and 6 or any combination.

    The bottom part “Handset and Line No. selection for making calls” allows you to select when a handset makes an outbound call, which line it can use. In the above example, Handset 1 can make an outbound call on any line but by default it goes through line 1. You can change it so handset 2 only rings from line 2 or handset 4 rings from line 2 and 5 but defaults to 5.

    There are two main types of behavior you can program.

    • All handsets ring simultaneous (which is the default selection)
    • Have each line ring handsets individually. You will want to adjust the Telephone tab to configure the proper ring setup.

    Screenshot below shows line 1 configured to ring handset 1 and line 2 to ring handset 2 only. The same configuration is done for their outbound calling as well.