Hold Music

  1. Main Account Hold Music
  2. User Hold Music

Main Account Hold Music

*Note: When preparing files for use with Dash please use the following parameters:

  • 16bit
  • Mono
  • mp3/.wav
  • Max file size: 1MB
  • 54/64k audio quality

The following instructions will set the hold music for your main account. To set hold music for a specific user, please scroll down to the User Hold Music section.

  1. On the Dashboard page, click on Hold Music.
  2. If you have already uploaded music, select it from the pull down menu.
  3. Upload Hold music by clicking on Upload. Note: Dash accepts .WAV and .MP3 files.
  4. Once you have uploaded music, select it from the drop down menu.

  5. Click on Save Changes

User Hold Music

  1. On the Dashboard page, click on Users.
  2. Click on User Features.
  3. Click Music on Hold.
  4. Click to Enable.
  5. Click Upload.
  6. Click Browse to find the Music on Hold file that you wish to use.
  7. Select your file and click Open.
  8. Click the Upload (arrow) button.
  9. Click on Save Changes.
  10. You will now see this option highlighted under User Features.