The video here will walk you through the necessary steps to enable conferencing on your Dash account. We have also provided steps and screenshots, for your reference.
Step-By-Step Instructions
In order to enable a conference bridge you must have a phone number set to your main conference bridge. To do this, select Main Number and click on “Main Conference Number” – here you can assign a spare number or buy a new number.
Enable Conferencing for Users
To allow users to host their own conferences, follow the steps below, enabling Conference Bridge for each user.
- In the Dashboard, click on Users
- Click on User Features
- Click on Conference Bridge
- Click on Enable
- Enter Personal Conference Room number and Personal Conference Room PIN
- Click on Save Changes
Joining a Conference
- Dial the main conference room phone number
- Enter the conference room number followed by the # key
- Enter the conference room PIN followed by the # key
VoIP Users and Conferencing
When a user’s conference room is in use the user will still be able to receive a call on their VoIP phone. This call can either be DID, an Extension call, a Menu option to the user, a Ring Group, or directly to a Ring Group itself.
Calls that are answered by a user using a VoIP phone can be added to the existing conference call if so desired.
The user, using a VoIP phone, can swap between the conference call and the call to the user if needed.
Conferencing using a cell or landline only on that user will not interrupt the conference call nor will it prevent a call from going to that device.
Users can manage their conference via the User Portal.