The video here will walk you through the necessary steps to enable conferencing on your Dash account. We have also provided steps and screenshots, for your reference.
In order to enable a conference bridge you must have a phone number set to your main conference bridge. To do this, select Main Number and click on “Main Conference Number” – here you can assign a spare number or buy a new number.
Enable Conferencing for Users
To allow users to host their own conferences, follow the steps below, enabling Conference Bridge for each user.
- In the Dashboard, click on Users
- Click on User Features
- Click on Conference Bridge
- Click on Enable
- Enter Personal Conference Room number and Personal Conference Room PIN
- Click on Save Changes
Joining a Conference
- Dial the main conference room phone number
- Enter the conference room number followed by the # key
- Enter the conference room PIN followed by the # key
VoIP Users and Conferencing
When a user’s conference room is in use the user will still be able to receive a call on their VoIP phone. This call can either be DID, an Extension call, a Menu option to the user, a Ring Group, or directly to a Ring Group itself.
Calls that are answered by a user using a VoIP phone can be added to the existing conference call if so desired.
The user, using a VoIP phone, can swap between the conference call and the call to the user if needed.
Conferencing using a cell or landline only on that user will not interrupt the conference call nor will it prevent a call from going to that device.
Users can manage their conference via the User Portal.