Call Recording

Review the video below for a guide on how to enable call recording on your Dash account, or scroll down for a step-by-step guide with a series of screenshots, if you’d prefer.


Step-By-Step Guide

Please note that call recording in Dash does NOT provide any legal disclaimer when enabled by default. Customers wishing to use this feature should update their system greetings or ringback audio to comply with their local and state regulations or laws. If your incoming call handling settings bypass the virtual receptionist, please work with our Support Team to ensure that your calls are being recorded appropriately.

  1. Enabling Dash Call Recording for a User
  2. Enabling Call Recording for a Ring Group
  3. Listening and Downloading Call Recordings


Enabling Dash Call Recording for a User

  1. From the Dashboard, click on Users.
  2. Click User Features on the user you wish to work with.
  3. Select Inbound Call Recording.
  4. Toggle from Disabled to Enabled.
  5. Read the Info pop-up message.
  6. Click On next to the types of calls you wish to be recorded. Internal calls are calls placed within your Dash account, ie user to user. External calls are calls to/from people outside of your Dash account.
  7. Choose the format for your call recordings and click Save Changes. Do not alter/adjust the time limit as there is no time limit in place on Call Recordings at this time.


Enabling Call Recording for a Ring Group

  1. From the Dashboard, click on Ring Groups.
  2. Click Group Features on the group you wish to work with.
  3. Select Call Recording.
  4. Toggle from Disabled to Enabled.
  5. Read the Info pop-up message.
  6. Choose the format for your Dash call recordings and click Save Changes. Do not alter/adjust the time limit as there is no time limit in place on Call Recordings at this time.


Listening and Downloading Call Recordings

  1. To listen or download your recordings log into recordings.virtualpbx.com with your admin Dash Credentials
  2. You may sort by phone number or date and download or listen to your recordings right from your browser
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