Call Recording

Please note that call recording in Dash does NOT provide any legal disclaimer when enabled by default. Customers wishing to use this feature should update their system greetings or ringback audio to comply with their local and state regulations or laws. If your incoming call handling settings bypass the virtual receptionist, please work with our Support Team to ensure that your calls are being recorded appropriately.

Enabling Dash Call Recording for a User

  1. From the Dashboard, click on Users
  2. Click User Features on the user you wish to work with
  3. Select Inbound Call Recording
  4. Toggle from Disabled to Enabled
  5. Choose the format and time limit for your call recordings and click Save Changes

Enabling Call Recording for a Ring Group

  1. From the Dashboard, click on Ring Groups
  2. Click Group Features on the group you wish to work with
  3. Select Call Recording
  4. Toggle from Disabled to Enabled
  5. Choose the format and time limit for your Dash call recordings and click Save Changes

Listening and Downloading Dash Call Recordings

  1. To listen or download your recordings log into recordings.virtualpbx.com with your admin Dash Credentials
  2. You may sort by phone number or date and download or listen to your recordings right from your browser
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