Parking and Retrieving Guide

Parking a call is when you “park” a caller on hold in a designated parking spot. The call can then be “retrieved” up by another VoIP device on the account. On Dash, this can be done in a couple of ways. Typically this is done via feature codes or programmable keys on an auto-provisioned VoIP phone.

Remember that when using feature codes, Dash is essentially using a temporary extension/voicemail box number as the parking spot number. This means you cannot reuse an existing extension number or voice mailbox number when you park a call.

  1. Feature Codes
  2. Misc Parking Info
  3. BLF Presence/Parking key all-in-one

Feature Codes for Call Parking

  • Park *3
    When someone is on a call and you wish to park the call first press the transfer button and then enter in *3777. The *3 is the command to park, and the 777 is the parking spot, although you can use any parking spot number you’d like. This puts the call in parking spot 777. You can find how to retrieve the call in the “Retrieve” section a bit lower in this guide.
  • Valet *4
    Provides the next available parking spot number and places the call in that parking spot. The person initially receiving the call first must press the transfer button and then enter in *4. Once that is done the call will be parked and the system will provide a parking number. This number is needed to retrieve the call. Any user then goes to another VoIP device on the account and presses *5+ parking spot number and send. This will retrieve the call on the new device.
  • Retrieve *5
    To retrieve a call press *5 + the park or valet parking number number. Using the above example in “Park”, you would simply go to the other VoIP device, press *5777 and then send, as if you’re making a call. *5 is the command to retrieve, and 777 being the parking spot number.

Misc Parking Info

  • Call Park Duration: A parked call can stay in the parking spot for up to 2 minutes. After this timer expires, the original phone will start ringing again with the parked caller returning to that device.
  • Time Between Parking: Once a parking spot has been used, it cannot be used again for approximately 30 seconds. So if you need to park a second call immediately after a previous call has left a parking spot, you will want to use a different parking spot number for the second call.
  • Busy Lamp Field Setup: To set up your Auto-provisioned VoIP phone’s BLF keys, please follow the guide found here.
  • Extension/Voicemail Number Conflicts: By default when using the VirtualPBX Dashboard to set up the Combo Keys for parking, the system will default the parking spots to 1-10. If you have an extension or voice mailbox that matches 1-10 then your VoIP phone may not accurately display that you have parked a call.
  • Parking Spot Number: When using personal parking, the parking spot number will match the extension number of the user you set up the personal parking spot for. Example: If your personal parking spot key is set up for Bob, the parking spot number will match Bob’s extension number.
  • View Parked Call Status: If your VirtualPBX plan includes the Monitor feature, then system admins can use the Monitor to view the status of parked calls. The below example shows a parked call using a Yealink’s feature key that was set up via Dash.
    Example of Call Parking
    If you’re interested in the Monitor feature, please contact the Account Services team to review your current plan or switch to a plan that includes the Monitor feature.

BLF Presence/Parking key all-in-one

  1. On the Dash user interface, go to “Devices”.
  2. Dash User Interface

  3. Click on the wrench icon next to the phone you want to work with.
  4. Example of Wrench Icon

  5. Click on “Advanced”, and then select “Combo Keys”.
  6. Combo Keys

  7. Choose the Link Key you wish to use, and change the settings to the following:
  8. Link Key Selection

    1 = For “Function” select “Parking”.
    2 = For “Parking Spot”, choose the parking spot you wish to use.
    3 = For “Label on Device”, enter the information that you want displayed on your phone.

  9. Scroll to the bottom of the window. You can click “Save Changes”; or “Save and Apply” will save the changes and have your phone reboot.
  10. Save Changes

    **You can also do this via the Yealink’s web user interface to make these changes

    1. Go to the DSSkey tab.
    2. Select the group of lines you want to work with. (Please note that Line Key 1 should already be filled out/be in use to allow your phone to make/receive calls. Please do not change this).
    3. Choose the line you wish to work with, and change the various fields with the correct information. In this example we’re using Line Key 2. Again, Line Key 1 should be left alone.
    4. Line Key Option for Call Parking Feature

      1 = Change “Type” to “Call Park”.

      2 = Change “Value” to “*3###”. For example, “*31” means you’re using parking spot 1, “*3” being the parking feature code. (Please note that the presence will ONLY be looking at parking spot 1, or whichever number you decided to use for the parking spot).

      3 = Change “Label” to identify the key on you phone’s display. For example, “Park 501” will show up on the phone. You may name this whatever you want, but be sure to use something that makes sense to you.

      4 = Change “Line” to “Line1”.

    5. When a parking spot is in Room 1, the Line Key 2 will show up as blinking Red, and the user can press the button to retrieve it. (Please note that there is a 2 minute parking limit, once that has been reached the call will be sent back to the person who parked the call originally.
    6. Call Parking indicated by blinking red light