Call Logs and Real Time Monitor

Call Logs

You can access these call logs by logging in to your VirtualPBX Dash account and clicking Call Logs.

When downloading a call log via the Dashboard Call Logs, you will get 25 columns and each row is one call.

ID: This contains the month and year, followed by the call_id

Call_id : The specific identification number for a specific call.

Caller_id_number: The phone number of the inbound caller.

Caller_id_name: The CallerID Name (CNAM) associated with the number.

Callee_id_number: The phone number the inbound caller dialed, ie one of your VirtualPBX phone numbers.

Callee_id_name: The CallerID Name associated with the callee phone number.

Duration_second: The length of the call measured in seconds.

Billing_seconds: Amount of time that a call will be billed.

Timestamp: Refer to column labeled DateTime

Hangup_cause: Why a call ended. Most should end with Normal Clearing.

  • Common Hangup Causes
    • Normal Clearing: One of the people on the call hung up, ending the call normally.
    • User Busy: The called party is unable to accept another call. This could be because the callee is on another call or it can indicate a network issue.
    • Normal Temporary Failure: A short term temporary network issue. The next attempt may connect properly.
    • Recovery on Timer Expire: Usually a result of a NAT/VPN or network issue.
    • Originator Cancel:
      The person initiating the call ended the call before it was completed.
    • Lose Race: Typically shows up when a call goes to a ring group or user with Follow me enabled. The device(s) that did not pick up the inbound call will have this hang-up cause.

To: The phone number that a call went to.

From: The phone number where the call originated from.

Direction: Which way a call is going (i.e inbound or outbound).

Request: The receiving devices/phone numbers that were rung.

  • A user_xxxxxx indicates a VoIP device was attempted to be contacted via one of your users, agents, or pro agents.
  • A [email protected] indicates a cell phone, or North American phone number was contacted via one of your users, agents, or pro agents.

Dailed_number: Phone number the call came to.

Calling_from: The phone number the call came from.

Datetime: Date and time of the call.

Unix_timestamp: Number of seconds since January 1st, 1970.

Rfc_1036: Date/time of the call based on GMT.

ISO:8601: Date of the call.

Iso_8601_combined: Engineers of VirtualPBX use this to dig into details if needed.

Rate: Engineers of VirtualPBX use this to dig into details if needed.

Bridge_id: Not usually applicable to customers. Engineers of VirtualPBX use this to dig into details if needed.

Media_server: Specific server the call routed through.

Interaction_id: Not usually applicable to customers. Engineers of VirtualPBX use this to dig into details if needed.