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Dash Business Phone System Interface

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Auto-Provisioning for Supported Phones

  1. Polycom V4
  2. Cisco
  3. Yealink


Polycom V4

The first step is to make sure you’ve added your device with MAC Address to your Dashboard here: https://www.virtualpbx.com/support/dash/topics/adding-voip-devices/

Then, factory reset your device. Note that this will wipe all existing settings:

  1. Press the Menu/Home Key.
  2. Select Settings.
  3. Select Advanced. (If you need a password for this step or the next, it is 456 by default)
  4. Select Administration Settings.
  5. Select Reset to Defaults.
  6. Select Reset to Factory.
  7. Select Yes for Are you Sure.

Factory resetting a device can vary by phone model. If you’re not able to factory reset your device with the steps below, try a quick search on the internet for “Factory Reset [Phone model]” and if you have any special circumstances, please contact our support team.

Next, you’ll need to find the private IP address of your device, and then input that in your web browser. You can usually find the IP address in your phone’s settings, look for a “Status”, or potentially a “Network” setting. Private IP addresses typically look like 192.168.1.X (X can be any number between 2 and 255) or 10.0.0.X.

Once you’ve found it, type it in your web browser URL as if you’re entering the address for a website. It should come up with the Manufacturer interface for your device.

Default Login for Polycom devices are:

  • Username: Polycom (Case sensitive)
  • Password: 456

Now that you’re in, complete the following steps:

  1. Settings (Top) > Provisioning Server (Left)
  2. Server Type: HTTP
  3. Server Address: p3.zswitch.net
  4. Tag SN to UA: Enable
  5. Save Changes. The phone will reboot and pull the configuration automatically. The phone may reboot multiple times, so please wait until it has completed. It is safe to begin using the phone if it has not reset for 10 full minutes.


Cisco

The first step is to make sure you’ve added your device with MAC Address to your Dashboard here: https://www.virtualpbx.com/support/dash/topics/adding-voip-devices/

Then, factory reset your device. Note that this will wipe all existing settings:

  1. Press the Menu/Home Key.
  2. Select Settings.
  3. Select Advanced. (If you need a password for this step or the next, it is 456 by default)
  4. Select Administration Settings.
  5. Select Reset to Defaults.
  6. Select Reset to Factory.
  7. Select Yes for Are you Sure.

Factory resetting a device can vary by phone model. If you’re not able to factory reset your device with the steps below, try a quick search on the internet for “Factory Reset [Phone model]” and if you have any special circumstances, please contact our support team.

Next, you’ll need to find the private IP address of your device, and then input that in your web browser. You can usually find the IP address in your phone’s settings, look for a “Status”, or potentially a “Network” setting. Private IP addresses typically look like 192.168.1.X (X can be any number between 2 and 255) or 10.0.0.X.

Once you’ve found it, type it in your web browser URL as if you’re entering the address for a website. It should come up with the Manufacturer interface for your device.

In the upper right, click Admin Login. Then, click Advanced.

Next, Click the Voice tab at the top, the Provisioning tab underneath.
Finally, Input http://p3.zswitch.net:80/$MA.xml into the “Profile Rule” field, and then click Submit all changes at the bottom.

The phone will reboot and pull the configuration automatically. The phone may reboot multiple times, so please wait until it has completed. It is safe to begin using the phone if it has not reset for 10 full minutes.

At this point, you are finished with the phone. In your web browser, type the IP address found in the first step.

  1. Click Admin Login > Advanced (upper right corner) and login using password “admin”.
  2. Click on Provisioning
  3. Verify the following settings:
    Profile Rule: http://p3.zswitch.net:80/$MA.xml
    Transport Protocol: http
  4. Click on Submit All Changes.
  5. Wait for phone to finish rebooting, verify Profile Rule and Transport Protocol are correct; then power cycle phone. The Cisco phone will then process and reboot on its own. This process will take a few minutes.


Yealink

The first step is to make sure you’ve added your device with MAC Address to your Dashboard here: https://www.virtualpbx.com/support/dash/topics/adding-voip-devices/

Then, factory reset your device. Note that this will wipe all existing settings:

  1. On your phone, press Menu Softkey.
  2. Go to Settings—Advanced UI, input password (admin) to enter.
  3. Select Reset to Factory option. The LCD screen will prompt with: ”Warning, Reset to Factory Setting”. Press OK to continue.

Factory resetting a device can vary by phone model. If you’re not able to factory reset your device with the steps below, try a quick search on the internet for “Factory Reset [Phone model]” and if you have any special circumstances, please contact our support team.

Next, you’ll need to find the private IP address of your device, and then input that in your web browser. You can usually find the IP address in your phone’s settings, look for a “Status”, or potentially a “Network” setting. Private IP addresses typically look like 192.168.1.X (X can be any number between 2 and 255) or 10.0.0.X.

Once you’ve found it, type it in your web browser URL as if you’re entering the address for a website. It should come up with the Manufacturer interface for your device.

Default Login for Polycom devices are:

  • Username: admin
  • Password: admin

Now that you’re in, complete the following steps:

  1. Navigate to Settings > Auto-Provision
  2. Verify the following settings:
    Server URL: http://p3.zswitch.net
  3. Click “Confirm” to save.
  4. Click “Autoprovision Now” at bottom. Phone will reboot and pull configuration automatically. The phone may reboot multiple times, so please wait until it has completed. It is safe to begin using the phone if it has not reset for 10 full minutes.