Adding VoIP Devices

One VoIP device is included per user. Additional VoIP devices are $9.99 per user/month. This does not include cellphone or landline devices.

On the Users screen you are given the following choices on what to adjust:

  • Phone Numbers: This is for creating/assigning a direct contact number (DID) to an individual user, bypassing the virtual receptionist.
  • Devices: This is to add VoIP phones or contact numbers to the user, enabling them to receive calls to their device(s).
  • User Features: This is to enable or disable additional features for the particular user, including voicemail, Follow Me Calling, and more.
  • Extensions: All users must have an extension number. We recommend using 3 or more digits rather than a single digit. Single digits can be set as menu options under “Virtual Receptionist” then assigned to a group, user, or a voicemail box.
  1. To get started, click on the user’s “Devices” for the user you wish to work with.
  2. Click on New Device.
  3. Here you are given the option to add a few different kinds of devices. Follow the directions below for the device you wish to add.


SIP Phone

  1. Click SIP Phone to add a supported VoIP phone to a user.
  2. Select the brand of your device.

    • If the brand of your device is not listed for auto provisioning, you will need to select “The brand of my device is not listed here.” This will open a modal window that will ask you to first name the device. Next it will provide you with the “SIP Username,” “SIP Password,” and “Realm”. This information will need to be manually provisioned into your device. Please refer to the device manufacturer’s instructions to complete this step.
  3. After you click the brand of your device, you will see a list of supported auto-provision models listed.
  4. Select the model of your device, and enter a Name and the MAC address (typically found on the back of the phone). Click on “Create Device.”


VirtualPBX Softphone

Mobile: Please email VirtualPBX Customer Support to have a VirtualPBX Softphone created on your account for you at support@virtualpbx.com. Please include the user that you would like the softphone assigned to.

For Desktop: There is a license fee associated with the VirtualPBX Desktop Softphone. Please contact sales@virtualpbx.com or your Customer Success Team Member and they can create a quote for you. Once the quote is approved, we will create the desktop softphone for you and email the relevant credentials and download links.


3rd Party Softphones

  1. Select Soft Phone
  2. Enter the device name and copy both the SIP Username and the SIP Password. Click on the SIP Password to reveal the password. You will need these to setup your softphone app.
  3. Click on Advanced. Here you will find a few options for your device.
    • Under Audio you can select additional codecs for use with your softphone. Dash automatically sets the two most commonly used codecs as defaults.
    • Video is not currently supported.
    • Restrictions allow you to set the geographic destinations the device can call out to. Please adjust as you see fit.
    • Emergency Caller-ID allows you to use either the account’s default information or the main number of your choice.
    • Miscellaneous allows you to do some further customization – ignore completed elsewhere, notify when unregistered, and encrypt the audio. Adjust these settings to your liking.
  4. When you are finished, click Create Device.
  5. Your softphone will now appear in your device list. Please click on Save Changes.
  6. Now you will want to set up your application. If you’re using Xlite or Bria you can use our guide here.
  7. After you have set up your softphone applications correctly, they will show up as green under users as long as the softphone is connected.
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