John’s customer service call has questions out of his expertise that Ellen or Amir, who are both on other calls, could answer. No problem. John Valet Parks the call and shoots a message to them both to snag the call when either is free. John uses Valet Parking, John is smart, be like John.
Similar to Personal Parking, Valet Parking is an advanced method of call transferring that permits all extensions on a system to remain open irrespective of the on-hold call. Unlike Personal Parking that sends a caller to wait in a queue for a specific employee until she answers, however, Valet Parking allows an employee to park a call that can then be picked up by anyone on the company’s system. This is accomplished by parking the call via the keypad command for valet and then VirtualPBX will prompt the entry of that code to pick-up that particular call. The parked call’s code can then be shared via Intercom, internal messaging tools like Slack or Hipchat, or any other method that works for your team. These codes allow for multiple calls to be parked and then answered as employees become available to receive them.
Enjoy Valet Parking and More with VirtualPBX
You can be set up in minutes with at least one new business number and a laundry list of features included with your VirtualPBX plan. If you want to look around, talk to our Sales Team today about a Free Demo, or select a plan that fits your business to jump right in!
This feature is included in all our Unlimited User and Unlimited Minute Plans.
Learn more in our Feature Codes Support Guide.